ANTONY WILSON GICHOVI KARIUKI
Nairobi,Kenya
Summary
Hospitality Operations Professional experienced in enhancing guest satisfaction and operational efficiency in luxury hotel and cruise environments. Brings hands-on experience in suite servicing, guest request resolution, turnover coordination, inventory control, and strict safety and hygiene compliance. Known for proactive guest engagement, team support, and maintaining service standards in high-occupancy settings while building toward hospitality management and senior leadership.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Housekeeping
MSC Explora
09.2025 - Current
- Managed daily suite servicing for high-occupancy cabins, maintaining 98% guest satisfaction scores through consistent quality standards and proactive guest interaction.
- Coordinated with cross-functional teams including front desk and guest services to resolve guest requests within an average response time of 15 minutes.
- Facilitated cabin turnovers during peak embarkation periods, ensuring timely departures for vessels carrying over 3,000 guests.
- Trained and mentored new suite attendants on standard operating procedures, reducing onboarding time by approximately 20% for new team members.
- Executed inventory control and linen management processes, minimizing wastage and enhancing cost-efficiency across assigned decks.
- Maintained strict adherence to health, safety, and hygiene protocols, contributing to zero major compliance incidents in assigned areas.
Housekeeping Supervisor
J.W Marriott Nairobi
07.2023 - 09.2025
- Led a team of 12–15 housekeeping attendants, assigning daily tasks and monitoring performance to achieve consistent room readiness rates above 95%.
- Implemented improved shift handover and inspection checklists that reduced guest complaints related to room standards by approximately 25%.
- Coordinated staff training sessions on brand standards and safety procedures, enhancing team competency scores during internal audits.
- Streamlined linen and supply ordering processes with procurement, minimizing stockouts during high-occupancy periods.
- Delivered monthly performance feedback and recognition that contributed to improved team morale and service consistency.
- Delivered monthly performance feedback and recognition, boosting team morale and ensuring service consistency.
Human Resources Assistant
Department of Social Development, Ministry of Labour and Social Protection
Ruiru Station, Kenya
05.2021 - 05.2023
- Managed employee onboarding for new hires, ensuring complete documentation, induction scheduling, and orientation that reduced administrative follow-up by an estimated 30%.
- Managed employee onboarding for new hires, ensuring complete documentation, induction scheduling, and orientation to streamline the integration process.
- Maintained accurate HR records and personnel files for over 80 staff members, ensuring compliance with labor regulations and internal audit requirements.
- Coordinated performance appraisal cycles by distributing forms, tracking completion rates, and compiling summary reports to inform management decisions.
- Facilitated employee relations matters by documenting concerns, escalating appropriately, and supporting resolution processes that uphold organizational policies.
- Assisted in training needs identification and logistics for capacity-building workshops, contributing to improved staff competence across social development programs.
Education
Bachelor of Science - Community Resource Management (Human Resource)
Kenyatta University
Nairobi, Kenya 09.2020 - 04.2024
Kenya Certificate of Secondary Education -
Murinduko Secondary School
KirinyagaSkills
Certification
Certificate in Hospitality Management I Institute 2025, Certificate in Human resources I Institute 2024, Certificate in Project Management — Great Learning Academy — 2022, Certificate in Content Marketing Basics — Great Learning Academy — 2023, Certificate in Microsoft Office Applications — Great Learning Academy — 2020
PROFESSIONAL INTERESTS
Continuous professional development in hospitality leadership, people management, and service excellence, Workplace learning, staff development, and team performance, Operational excellence, quality assurance, and process improvement in hospitality environments, Guest experience, service standards, and hospitality operations, Application of project management principles to hospitality and operational projects
PROJECTS
Developed and rolled out a standardized onboarding checklist for new departmental staff that reduced incomplete documentation cases by over 40% within six months., Coordinated a staff skills inventory exercise covering more than 60 employees, enabling targeted training recommendations aligned to programme delivery needs., Designed a simple digital tracking sheet for leave and attendance records that improved reporting accuracy and reduced manual reconciliation time., Supported the organization of capacity-building workshops for social development officers, managing logistics and attendance tracking for groups of 30–50 participants., Led a quality inspection improvement initiative in housekeeping operations that raised first-time room readiness rates and reduced rework., Compiled quarterly HR activity summaries for management review, highlighting recruitment pipeline status and training completion metrics.
Accomplishments
- Successfully supported recruitment and onboarding of multiple cohorts of staff while maintaining full compliance with documentation standards over a three-year period.
- Recognized for consistent high performance in maintaining accurate personnel records during internal and external audits.
- Improved team inspection pass rates by approximately 25% through structured daily briefings and checklist enforcement as Housekeeping Supervisor.
- Contributed to zero major compliance or safety incidents in assigned housekeeping areas across consecutive operational periods.
- Completed Bachelor of Science degree while working full-time, demonstrating strong time management and commitment to professional development.
- Earned multiple professional certificates in project management, content marketing, and Microsoft Office applications to strengthen administrative and coordination capabilities.
VOLUNTEER EXPERIENCE
Supported community outreach initiatives linked to social development programmes by assisting with participant registration, information dissemination, and basic coordination of group activities., Assisted in organizing local youth skills awareness sessions, contributing to logistics and attendance management for community-based learning events., Provided administrative support during community resource mapping exercises, helping compile basic data that informed local development planning discussions.
Timeline
Housekeeping
MSC Explora
09.2025 - Current
Housekeeping Supervisor
J.W Marriott Nairobi
07.2023 - 09.2025
Human Resources Assistant
Department of Social Development, Ministry of Labour and Social Protection
05.2021 - 05.2023
Bachelor of Science - Community Resource Management (Human Resource)
Kenyatta University
09.2020 - 04.2024
Kenya Certificate of Secondary Education -
Murinduko Secondary School