TAMOY MCKENZIE
Foley,AL
Summary
Guest services supervisor with a background in hospitality operations, recruitment support, and quality assurance. Brings hands-on experience directing front desk and support teams, training employees on service standards and PMS use, and reinforcing consistent guest experiences through feedback, performance reviews, and day-to-day operational support.
Overview
4
4
years of professional experience
Work History
Guest Services Supervisor
Embassy Suites by Hilton
Gulf Shores, Alabama
03.2026 - Current
- Direct and coordinate front desk agents, concierge staff, bell staff, housekeeping attendants, and other guest services team members.
- Serve as Manager on Duty (MOD) during assigned shifts, overseeing hotel safety and supporting smooth daily operations.
- Train, mentor, and coach employees on hotel policies, service standards, and property management system (PMS) usage.
- Conduct employee performance evaluations and provide constructive feedback to support development and improve service delivery.
Line Cook
Buffalo Wild Wings
Foley, Alabama
04.2024 - 06.2026
- Prepare and cook menu items at assigned stations in accordance with established preparation standards.
- Monitored food quality and consistency during preparation to ensure high standards.
- Maintained organized kitchen and orderly workstations to support smooth service.
- Contributed to efficient kitchen operations through proactive organization and teamwork.
Recruiter
ITEL International
09.2023 - 03.2024
- Sourced and attracted candidates to fulfill organizational staffing needs, enhancing talent pool.
- Contributed to recruitment processes that identified and placed suitable candidates in available roles, streamlining hiring efforts.
- Evaluate candidates in relation to relevant position requirements.
- Supported candidate selection and onboarding activities to ensure smooth transition for new hires.
Quality Analyst
ITEL International
10.2022 - 09.2023
- Monitored and audited customer service calls to evaluate agent performance and identify improvement opportunities, enhancing overall service delivery.
- Provided constructive feedback to agents, emphasizing strengths and areas for development to foster continuous improvement.
- Implemented strategies to address performance gaps, contributing to improved service quality and customer satisfaction.
Education
DeCarteret College
01-2016
Skills
- Guest Services and Hospitality Operations
- Front Desk Operations
- Guest Experience Management
- Guest Service Training
- Property Management System
- Service Quality Assessment
- Customer relations
- Team Leadership and Coordination
- Coaching and feedback
- Conflict resolution
- Team collaboration
- Time management
- Written and Verbal Communication
- Effective communication
- Microsoft Word
- Microsoft Excel
- Time management
Timeline
Guest Services Supervisor
Embassy Suites by Hilton
03.2026 - Current
Line Cook
Buffalo Wild Wings
04.2024 - 06.2026
Recruiter
ITEL International
09.2023 - 03.2024
Quality Analyst
ITEL International
10.2022 - 09.2023
DeCarteret College