Exavier Ayers-Aldrich
Huntsville,AL
Summary
Highly motivated individual with a strong background in handling financial transactions across diverse industries. Possesses the ability to foster meaningful connections within the public sector. Exceptional interpersonal skills enable the building and maintaining of relationships that drive customer satisfaction. Proficient in accounting and organizational practices with a proven track record of goal-setting and achievement. Valuable asset to any team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
AC Marriott
Huntsville, AL, US
11.2023 - Current
- I am responsible for making sure the front desk runs smoothly and that we are following the correct procedures to be at brand standard
- I am also responsible with making the schedule
- I help increase our scores and enrollments by training the front desk agents properly
Guest Service Agent
Embassy Suites by Hilton
02.2023 - 11.2023
- As a Front Desk Agent I would insure proper checking in hotel guests to include room relocations and upgrades as required
- Also, I would offer any information/help the guest would need in navigating the city during their stay
Guest Service Agent
106 Jefferson, a Curio Hotel by Hilton
Huntsville, AL, US
04.2022 - 01.2023
- As a Front Desk Agent I would insure proper checking in hotel guests to include room relocations and upgrades as required
- Also, I would offer any information/help the guest would need in navigating the city during their stay
Front Desk Agent
TownePlace Suites Marriot Hotel
Huntsville, AL, US
07.2020 - 04.2022
- As a Front Desk Agent I would insure proper checking in hotel guests to include room relocations and upgrades as required
- Also, I would offer any information/help the guest would need in navigating the city during their stay
Dispatch Operator
GrubSouth (Restaurant Delivery Service)
Huntsville, AL, US
01.2018 - 12.2020
- As a Dispatch Operator I would insure proper mapping and routing of food deliveries from customer's favorite restaurants to homes, businesses, hospitals, colleges, etc
- Orders can be placed online
- And I would handle the rest
Overnight Associate
The Westin (Hotel Chain)
Huntsville, AL, US
01.2017 - 12.2018
- As Overnight IRD (In-Room Dining) I was tasked with serving food to guests in their rooms
- I ensured that the orders were correct and that the guest was satisfied with the order
- I would receive money for goods
- I also helped with any housekeeping, security, and/or engineering needs that I was able to help with
- I made sure everything around the hotel was running smoothly so that day shift would have an easy time
Cashier/Customer Service
Steak-Out (Char-Broiled Food Delivery)
Huntsville, AL, US
05.2014 - 12.2017
- As a Cashier I was tasked with receiving customers in person as well as via the phone
- I would take orders and then insure those orders were accurate before delivery to the customer
- I would receive money for goods and reconcile my cash drawer at the beginning and ending of each shift
Customer Service Representative
Publix (Grocery Chain)
Huntsville, AL, US
01.2016 - 12.2016
- As a Customer Service/Office Staff I am tasked with the daily set-up and distribution of all cash drawers to the cashiers working the shift
- This also includes end-of-day reconciliation of cash drawers to locate discrepancies and handle error resolutions
- I am also responsible for operating Western Union monetary transfers and the associated money order system
Airman Recruit
United States Navy (Recruit)
Great Lakes, IL, US
04.2015 - 06.2015
- As an Enlisted Sailor I was tasked with learning cutting-edge technology and techniques that were mission-specific which combined classroom and hands-on learning
- All of the training occurred at Boot Camp where initial orientation and indoctrination took place
Education
High School Diploma -
Bob Jones High School
Madison, ALSkills
- Money Handling
- Microsoft Office Products
- Guest Services
- Front Desk
- Hotel experience
- Customer service
- Upselling
- Multi-line Phone Systems
- Guest relations
- Night Audit
- Communication skills
- Organizational skills
- Cash register
- Hospitality management
Certification
Flawless Delivery Hospitality Certification, 02/01/23, Present
Personal Information
Authorized To Work: US
Timeline
Guest Services Supervisor
AC Marriott
11.2023 - Current
Guest Service Agent
Embassy Suites by Hilton
02.2023 - 11.2023
Guest Service Agent
106 Jefferson, a Curio Hotel by Hilton
04.2022 - 01.2023
Front Desk Agent
TownePlace Suites Marriot Hotel
07.2020 - 04.2022
Dispatch Operator
GrubSouth (Restaurant Delivery Service)
01.2018 - 12.2020
Overnight Associate
The Westin (Hotel Chain)
01.2017 - 12.2018
Customer Service Representative
Publix (Grocery Chain)
01.2016 - 12.2016
Airman Recruit
United States Navy (Recruit)
04.2015 - 06.2015
Cashier/Customer Service
Steak-Out (Char-Broiled Food Delivery)
05.2014 - 12.2017
High School Diploma -
Bob Jones High School