Alicyn Senior
Cincinnati,OH
Summary
Transitioning professional with a customer service foundation, currently studying Strength and Conditioning to become a Certified Strength and Conditioning Coach, and a Certified Special Populations Specialist. Seeking to apply acquired knowledge and skills to support individuals in achieving their fitness goals and building physical self-confidence. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Guest Services Supervisor
The Summit Hotel
Cincinnati, OH
04.2024 - Current
- Resolve guest account issues to facilitate efficient chargeback and processing.
- Respond promptly to guest reviews and inquiries, ensuring satisfaction.
- Monitor gift shop inventory and notified management of restock needs.
- Promote Preferred Hotels and Resorts brand during all guest interactions.
- Coordinate room inspections to uphold quality standards as needed.
- Conduct site tours for incoming guests when Sales Team required assistance.
- Maintain smooth Front Desk operations by ensuring adequate supplies.
- Follow escalation process for complex guest issues requiring further support.
Guest Services Associate
The Summit Hotel
Cincinnati, OH
08.2023 - 04.2024
- Warmly greet guests to create a welcoming and comfortable atmosphere.
- Promptly and courteously address all guest inquiries to ensure satisfaction.
- Manage efficient check-in/out, clearly communicating amenities, and services.
- Collaborate with Housekeeping and Food & Beverage for seamless hotel operations.
- Prepare for arrivals to ensure smooth transitions.
- Assist with reservations and promote packages to convert inquiries.
- Proactively support Guest Service Supervisors and Managers.
Dispute Intake Agent
Fifth Third Bank
Cincinnati, OH
09.2022 - 03.2023
- Answer calls promptly and verify customer identity for account security.
- Collect necessary information for accurate claim filing.
- Assist customers in reviewing statements for unrecognized charges.
- Facilitate card closures and account holds to prevent future fraud.
- Advise customers on best practices for account security.
- Follow bank procedures for accurate claim filing and fund recovery.
- Securely file all claim documents within bank systems.
Smoothie Maker/Kitchen Staff Member
Rooted Juicery and Kitchen
Cincinnati, OH
11.2021 - 12.2022
- Efficiently prepare smoothie orders according to recipes and requested modifications.
- Prep fruit and maintain adequate backstock of necessary supplies.
- Adhere to all safety and cleanliness standards for the work area and kitchen.
- Support food line preparation, including labeling with accurate expiration dates to meet food codes.
- Prepare materials for large juice batches for bottling, labeling, and stocking.
- Assist with other kitchen duties, including dishwashing, as required.
Community Manager
Upshift Work LLC
Cincinnati, OH
05.2021 - 09.2021
- Manage remote Community Representatives (communication, problem-solving, training).
- Handle Community Representative hiring, onboarding, and training.
- Improve onboarding processes.
- Manage the "Upshifter of the Week" content and social media.
- Oversee branch office logistics (internet, materials).
- Assist with Upshifter support.
- Process Timesheet Update Tickets.
- Create training presentations.
Community Representative
Upshift Work LLC
Cincinnati, OH
03.2019 - 05.2021
- Guide future Upshifters through onboarding, ensuring all hiring documents are completed.
- Confirm applicants have the necessary hiring materials (cell phone, I-9 documents).
- Enroll applicants seamlessly into the Upshift App.
- Equip new Upshifters with the knowledge to use the app effectively, apply for jobs correctly, and arrive prepared for their assignments.
Education
Master of Science - Strength And Conditioning
Concordia University, St. Paul
Online06-2027
Bachelor of Arts - Film And Digital Media
University of Cincinnati
Cincinnati, OH04-2021
Skills
- Customer service, communication skills, guest relations, and conflict resolution
- Operations management, scheduling, onboarding, and confidential information handling
- Front office support
- Detail-oriented
- Strong leadership
- MS Office and Google Suites
- Money handling and chargeback processing
Timeline
Guest Services Supervisor
The Summit Hotel
04.2024 - Current
Guest Services Associate
The Summit Hotel
08.2023 - 04.2024
Dispute Intake Agent
Fifth Third Bank
09.2022 - 03.2023
Smoothie Maker/Kitchen Staff Member
Rooted Juicery and Kitchen
11.2021 - 12.2022
Community Manager
Upshift Work LLC
05.2021 - 09.2021
Community Representative
Upshift Work LLC
03.2019 - 05.2021
Master of Science - Strength And Conditioning
Concordia University, St. Paul
Bachelor of Arts - Film And Digital Media
University of Cincinnati
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