SHELBY WILSON
White Lion Café
Homestead,FL
7
years of professional experience
Server delivering attentive table service across busy dining shifts, balancing order accuracy, guest follow-up, and smooth teamwork with kitchen and bar staff. Handles menu guidance, payment processing, and special requests while keeping service moving and guest concerns resolved quickly. Builds repeat business through warm rapport with regulars and consistent dining room support.
Work History
Server
2 Years 9 Months- Processed 30+ payments daily, balanced checks, and resolved billing discrepancies with accuracy.
- Delivered attentive table service and followed up promptly to support a positive dining experience.
- Suggested menu items, answered ingredient questions, and guided guests toward informed ordering decisions.
- Prepared cocktails, beers, and nonalcoholic drinks to standard recipes while maintaining service consistency.
- Verified guest age and ID compliance before serving alcohol.
- Maintained clean bar stations, sanitized equipment, and upheld food safety standards during busy shifts.
Food Hostess
6 Months- Greeted 50+ guests daily, confirmed dining preferences, and directed smooth seating flow.
- Coordinated table assignments with servers to balance section coverage and reduce guest wait times.
- Communicated special requests and dietary needs clearly between guests, kitchen staff, and service teams.
- Maintained a polished host stand and organized menus, waitlists, and guest materials for efficient front-of-house service.
- Supported private parties and large group bookings with smooth coordination across arrivals, seating, and service flow.
- Adapted quickly to cashier duties and server support tasks when needed to keep daily operations moving.
Campground Host/ Reservationist
5 Months- Monitored site activity, enforced park rules, and resolved guest concerns promptly to maintain a safe, orderly environment.
- Maintained clean restrooms, common areas, and campsites to preserve guest satisfaction and daily usability.
- Guided campers with hookups, directions, and local area recommendations based on individual preferences and needs.
- Delivered attentive customer service that encouraged repeat visits and reinforced a welcoming atmosphere.
- Coordinated arrivals and departures with staff while supporting smooth front-desk operations throughout busy shifts.
Opening Cashier/ Drive Thru
1 Year 8 Months- Greeted guests and guided breakfast and lunch orders with friendly, efficient counter service.
- Coordinated order details with kitchen staff to reduce missing items and improve accuracy.
- Maintained a clean, organized front counter and dining area to support a smooth opening rush.
- Supported teammates during peak periods to keep the drive-thru line moving efficiently.
- Monitored bakery items and beverage stations to keep product displays stocked before service began.
Waitress/Cashier
1 Year 1 Month- Maintained accuracy while handling payments, giving change, and printing receipts for guests.
- Resolved customer concerns quickly and escalated complex issues to management for follow-up.
- Coordinated with kitchen staff on supply availability and wait times, then updated repeat guests on menu changes and new offerings.
Education
GED
Skills
Food safety practices
Conflict resolution
Customer service
Dish preparation
Guest service training
Upselling techniques
Shift supervision
WORK EXPERIENCE
10-2023
EDUCATION
true,10/2026
Timeline
Server
White Lion Café
10.2023 - 07.2026Read More
Food Hostess
Bungalows Key Largo
11.2022 - 05.2023Read More
Campground Host/ Reservationist
Key Largo Kampground & Marina
06.2022 - 11.2022Read More
Opening Cashier/ Drive Thru
Panera Bread
08.2020 - 04.2022Read More
Waitress/Cashier
Everglades Gator Grill
11.2019 - 12.2020Read More
Miami Dade College
GED
Read More