Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antony Bala Ravi Teja Nagothu

Austin,United States

Summary

Highly motivated SAP ABAP with 8.5 years of specialized experience in the Sales domain at Apple Inc. Proficient in leveraging KANBAN best practices to streamline support processes and enhance operational efficiency. Possesses advanced ABAP expertise and strong functional knowledge, enabling effective analysis and implementation of diverse business processes. Streamlining production data refreshes with best practices involving PII data scrubbing, automated post refresh validations with Worksoft Certify and collaborations among multiple SAP and Non-SAP Teams. Managing application version upgrades by liaising with 3rd party solution providers and driving end to end upgrades with integration testing and UAT’s. Development and enhancing existing RICEF objects, Data Dictionary (DDIC) and Module pool programming. Good knowledge of SAP Data Dictionary Objects such as Table view, Search Help and Lock Objects. Good in Interfaces with Inbound/Outbound IDOCS and Inbound/Outbound Proxy’s. Involved in the Conversion, Mapping, and Migration of legacy data using LSMW and developed BDC programs for data transfer. Extensive experience and understanding in all phases of Software Development Life Cycle. Weekly and Monthly status reporting and designing engaging presentations to customers and management. Experience in SAP R/3 implementations and post implementation support. Provided various solutions to Business to fix issues which are occurred during the implementation phase. Developed various ABAP Report to improve the AMS Support for testing teams. Demonstrates a proactive and results-oriented approach, striving for excellence in all endeavors. Exhibits excellent communication and presentation skills, facilitating effective collaboration and knowledge sharing. Support Engineer For SAP Landscape Modernization (SLM) - Brownfield Approach for Apple Inc. Demonstrates strong leadership qualities by effectively leading the offshore and Onsite SAP team for the past four years as AMS and ABAP er roles. Data replicate from SAP ECC to SAP APO, SAP TMS, SAP CRM and other non SAP System. Proficient in providing comprehensive support for SAP applications, including incident management, problem resolution, and system enhancements. Skilled in monitoring SAP systems, identifying issues, and troubleshooting technical problems to ensure system stability and optimal performance. Experienced in implementing SAP solutions, including coordinating end-to-end project implementations, conducting testing cycles, and providing hyper care support. Proficient in configuring SAP SD modules to meet business requirements, including sales order processing, pricing procedures, delivery processing, and billing functionalities. Understanding of the end-to-end order to cash process, including sales order creation, delivery scheduling, shipment processing, and invoice generation. Dynamic committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SAP Business Analyst (Support Engagement Lead)

Apple Inc
04.2019 - Current
  • Led environment support activities, defining KPIs and SLAs for measuring performance and adherence to project timelines
  • Streamlined AMS engagements with latest best practices for Apple Engagement
  • Provided end-to-end support and maintenance services for SAP systems, including incident management, problem resolution, and enhancement delivery
  • Utilized KANBAN methodologies to optimize support processes and prioritize tasks, resulting in improved efficiency and faster resolution times
  • Collaborated with cross-functional teams to identify opportunities for process improvement and automation, driving operational excellence
  • Developed and maintained technical documentation, including support procedures, knowledge articles, and system configurations
  • Conducted regular status reviews to track project progress, identify issues, and provide updates to stakeholders
  • Managed incidents and service requests through ticketing system, meeting or exceeding service level agreements (SLAs)
  • Ensured team adherence to KPIs, identifying improvement areas in collaboration with clients
  • Optimized testing processes and drove continuous improvement initiatives with cross-functional teams
  • Developed monitoring ABAP programs to track health, performance, and availability of test environments, enabling proactive issue resolution
  • Implemented system changes, enhancements, and upgrades with minimal disruption to business operations, collaborating with technical teams and end-users
  • Conducted end-user training sessions to optimize system usage and enhance user productivity
  • Designed and configured SAP solutions, ensuring alignment with business processes and best practices
  • Contributed to continuous improvement of support process by implementing feedback and lessons learned from retrospectives
  • Achieved high client satisfaction scores, contributing to client retention and renewal efforts
  • Participated in system testing and validation activities to ensure accuracy and reliability of SAP solutions
  • Analyzed business requirements and translated them into UAT modules
  • Configured SAP modules to meet business needs, ensuring alignment with industry best practices and standards
  • Mentored junior team members, fostering their growth and development within organization
  • Contributed to knowledge management initiatives by creating and updating documentation, knowledge articles, or training materials
  • Supported and trained teams to ensure strict adherence to SAP policies and procedures
  • Identified and resolved outstanding inventory issues by working closely with all teams
  • Reviewed SAP data entry errors and unauthorized transactions, escalating through help chain as necessary
  • Improved daily metrics by governing SAP transactions and conducting detailed research, analysis, and report generation.

SAP Refresh Lead

Apple Inc
08.2017 - 04.2019
  • Lead and manage SAP system refresh projects for clients, ensuring adherence to project timelines and budgets
  • Analyze client system landscapes and develop comprehensive system refresh plans tailored to their specific requirements
  • Coordinate with stakeholders to schedule system refresh activities, including downtime windows and data migration tasks
  • Execute system refresh procedures, including system backup, system copy, data transfer, and post-refresh testing
  • Troubleshoot technical issues and coordinate with technical teams to resolve system refresh failures and ensure successful project completion
  • Provide guidance and support to junior consultants and project team members throughout the system refresh process
  • Document system refresh procedures, configurations, and project deliverables for knowledge sharing and future reference
  • Conduct post-implementation reviews to identify lessons learned and areas for improvement in future system refresh projects
  • Collaborated with cross-functional teams to resolve technical issues and optimize system performance
  • Managed SAP system landscapes, including system monitoring, performance tuning, and system troubleshooting.

SAP Project Engineer

Apple Inc
08.2015 - 08.2017
  • Managed SAP system landscapes, including system monitoring, performance tuning, and system troubleshooting
  • Handling Tickets on Day-to-Day business, interacting with stakeholders and resolved the issues within SLA’s
  • Job and Variant set up in test systems
  • Debugging ABAP programs and providing resolutions to users
  • Created RICEF object for testing teams
  • End to End Master Data Flow Support (Customer, Material, Article and Vendor) Gold client tool support (Apple specific tool) for LSMW request
  • Preparing RCA for P1s, Red SQPs, Auto Alerts and publishing SLA Metrics
  • Resolving APO, TMS & GTS related blocks
  • Resolving Pricing, Output and FI/MM posting period issues
  • Data publish and republishing, Monitoring Interface connection between SAP and non-SAP applications
  • Worked on dispatch/repair order processing and service notification
  • Analyzing complex SAP functional issues and preparing solutions for permanent fix
  • Ability to take and give directions/instructions and provide assistance through completion of tasks to team
  • Handling Tickets on Day-to-Day business, interacting with stakeholders and resolved the issues within SLA’s
  • Worked on Service Notification, Sales Orders and Web orders
  • Worked on different scenarios of Repair order processing in SAP
  • Data Publishing
  • Handling Tickets on Day-to-Day business, interacting with stakeholders and resolved the issues within SLA’s
  • Importing and exporting master data like customer master, material master and vendor master within SAP systems
  • Interacting with users of different regions to gather the requirements
  • Reprocessing the failing Idoc’s Interaction with business to know business process, Understanding the Business flow and testing of business scenarios
  • Master data transfer between SAP systems.

Education

Bachelor of Science - Bachelor of Technology in Computer Science Enginee

Karunya University
Coimbatore
06.2015

Skills

  • SAP implementation
  • SAP Configuration
  • Business Process Analysis
  • Agile Methodology
  • ABAP programming
  • Data Migration Management
  • ERP System Understanding
  • Documentation And Reporting
  • Project management abilities
  • Client Relations
  • End-User Training
  • Business intelligence tools

Certification

SAP Certified Development Specialist - ABAP for SAP HANA 2.0, https://www.credly.com/badges/c22a9628-6530-4f99-9231-c12fdd734e95/public_url

Timeline

SAP Business Analyst (Support Engagement Lead)

Apple Inc
04.2019 - Current

SAP Refresh Lead

Apple Inc
08.2017 - 04.2019

SAP Project Engineer

Apple Inc
08.2015 - 08.2017

Bachelor of Science - Bachelor of Technology in Computer Science Enginee

Karunya University
Antony Bala Ravi Teja Nagothu