Highly motivated SAP ABAP with 8.5 years of specialized experience in the Sales domain at Apple Inc. Proficient in leveraging KANBAN best practices to streamline support processes and enhance operational efficiency. Possesses advanced ABAP expertise and strong functional knowledge, enabling effective analysis and implementation of diverse business processes. Streamlining production data refreshes with best practices involving PII data scrubbing, automated post refresh validations with Worksoft Certify and collaborations among multiple SAP and Non-SAP Teams. Managing application version upgrades by liaising with 3rd party solution providers and driving end to end upgrades with integration testing and UAT’s. Development and enhancing existing RICEF objects, Data Dictionary (DDIC) and Module pool programming. Good knowledge of SAP Data Dictionary Objects such as Table view, Search Help and Lock Objects. Good in Interfaces with Inbound/Outbound IDOCS and Inbound/Outbound Proxy’s. Involved in the Conversion, Mapping, and Migration of legacy data using LSMW and developed BDC programs for data transfer. Extensive experience and understanding in all phases of Software Development Life Cycle. Weekly and Monthly status reporting and designing engaging presentations to customers and management. Experience in SAP R/3 implementations and post implementation support. Provided various solutions to Business to fix issues which are occurred during the implementation phase. Developed various ABAP Report to improve the AMS Support for testing teams. Demonstrates a proactive and results-oriented approach, striving for excellence in all endeavors. Exhibits excellent communication and presentation skills, facilitating effective collaboration and knowledge sharing. Support Engineer For SAP Landscape Modernization (SLM) - Brownfield Approach for Apple Inc. Demonstrates strong leadership qualities by effectively leading the offshore and Onsite SAP team for the past four years as AMS and ABAP er roles. Data replicate from SAP ECC to SAP APO, SAP TMS, SAP CRM and other non SAP System. Proficient in providing comprehensive support for SAP applications, including incident management, problem resolution, and system enhancements. Skilled in monitoring SAP systems, identifying issues, and troubleshooting technical problems to ensure system stability and optimal performance. Experienced in implementing SAP solutions, including coordinating end-to-end project implementations, conducting testing cycles, and providing hyper care support. Proficient in configuring SAP SD modules to meet business requirements, including sales order processing, pricing procedures, delivery processing, and billing functionalities. Understanding of the end-to-end order to cash process, including sales order creation, delivery scheduling, shipment processing, and invoice generation. Dynamic committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.