Antony K Erickson
Provo,UT
Summary
Experienced residential care coordinator who is dedicated to upholding a safe and therapeutic environment by providing specialty in crisis intervention, and proficiency in social work principles. Committed to helping all clients feel empowered to develop the skills needed to achieve their treatment plan and life goals.
Overview
8
8
years of professional experience
Work History
Assistant Residential Manager
The Heritage Community
06.2023 - Current
- Coordinates all residential operations, to include managing up to 48 adolescents and 15 staff members during shifts.
- Adheres to treatment plans and safety protocols developed by mental health clinicians, to maintain a therapeutic environment on campus.
- Provides compassionate support for residents during difficult times, fostering trust and empowerment, and building strong relationships.
- Responsible for training team members to develop proficiency in de-escalation methods, emotional processing, and active listening skills.
- Applies crisis intervention and emotional processing techniques to assist residents who are dysregulated and return to a baseline emotional state.
- Volunteered for the facilities' equine therapy program for a total of 20 hours.
Customer Service Representative
The Bowen Group, Department Of Veteran Affairs
10.2022 - 01.2023
- Answered and triaged incoming phone calls to the Department of Veteran Affairs.
- Assisted Veterans and their family members in navigating benefits and services provided by the Department of Veteran Affairs.
- Provided empathy and support for Veterans and their family members who were experiencing crises such as financial burdens, homelessness, death, and suicidal ideation.
- Coordinated with mental and physical health clinicians, to ensure the Veteran would receive an appropriate care provider.
Farrier - Business Owner
Wasatch Farrier Service LLC
03.2016 - 01.2022
- Demonstrated excellent communication and management skills by conducting all finances, scheduling, marketing, and production that led to business profitability.
- Developed meaningful relationships with clients that established trust and fostered long-lasting client retention.
- Provided an empathetic and caring approach for the needs of the clients and their animals.
- Was the sole podiatry provider for over three-hundred equines and first responder for various types of illnesses and injuries.
Education
Utah Valley University
Orem, UTFarrier Certification - Equine Podiatry
Butler Professional Farrier School
Crawford, NE03.2016
Skills
- Communication
- Active Listening
- Emotional Intelligence
- Emergency Response
- Crisis Intervention
- Team Management
- Critical Thinking
- Problem Solving
- Advocacy
- Empathy
Timeline
Assistant Residential Manager
The Heritage Community
06.2023 - Current
Customer Service Representative
The Bowen Group, Department Of Veteran Affairs
10.2022 - 01.2023
Farrier - Business Owner
Wasatch Farrier Service LLC
03.2016 - 01.2022
Utah Valley University
Farrier Certification - Equine Podiatry
Butler Professional Farrier School