Antoya Miller
Elkhart,Indiana
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Offers excellent problem-solving, conflict resolution and communication abilities. Detail-oriented Compliance Manager offering 3 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
8
8
years of professional experience
Work History
Case Manager
Michiana Community Corrections
12.2022
- Assessed client needs and developed customized strategies to support their personal growth and rehabilitation journey
- Provided comprehensive support by connecting clients with necessary treatment services, educational courses, and engaging activities tailored to their unique circumstances
- Demonstrated strong attention to detail and responsibility in monitoring clients using a GPS tracking system for effective supervision and accountability.
Accreditation Manager
Elkhart County Sheriff Office
11.2019 - 08.2022
- Led the successful implementation and management of the National CALEA and State ILEAC law enforcement accreditation programs, ensuring compliance with industry standards
- Planned and coordinated all accreditation activities, streamlining processes and increasing efficiency
- Proactively identified and developed innovative programs, systems, procedures, and equipment specifications to enhance department performance.
Correctional Officer
Elkhart County Sheriff office
07.2014 - 11.2019
- Collected and evaluated information about each inmate to determine the inmate’s risk and need for appropriate confinement, treatment and work status
- Ensured inmate’s safety by housing inmate’s based off their classification level
- Continuously reviewed each inmate’s level to ensure appropriate changes were being met
- Conducted disciplinary hearings to ensure fair sanctions
- Reviewed prior history of inmates
- Answer inmate grievances
- Assisted jail investigator's as needed.
Education
Core 40 -
Elkhart Central high School
05.2012
Skills
- Performance Tracking
- Community Outreach
- Policy Enforcement
- Audit Support
- Compliance Reporting
- System Development
- Risk Analysis
- Internal Audits
- Program Implementation
- Document Analysis
- Risk Management
- Records Management
Timeline
Case Manager
Michiana Community Corrections
12.2022
Accreditation Manager
Elkhart County Sheriff Office
11.2019 - 08.2022
Correctional Officer
Elkhart County Sheriff office
07.2014 - 11.2019
Core 40 -
Elkhart Central high School