Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ant'santonia Haney

Tampa,FL

Summary

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CNA

Clipboard Health Agency
10.2023 - Current
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

CNA

Shift Med Staffing Agency
10.2020 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

CNA

Gale Healthcare Solutions Agency
10.2019 - Current
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Customer Service Representative

OneTouch Direct
02.2017 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

CNA

Sunrise Of Edina
05.2018 - 09.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Sales Associate

Verizion Wireless
03.2014 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Riverview High School
Riverview, FL
05-2014

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Hospice Care
  • Long Term Care
  • Front Desk Skill
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

CNA

Clipboard Health Agency
10.2023 - Current

CNA

Shift Med Staffing Agency
10.2020 - Current

CNA

Gale Healthcare Solutions Agency
10.2019 - Current

CNA

Sunrise Of Edina
05.2018 - 09.2018

Customer Service Representative

OneTouch Direct
02.2017 - 07.2021

Sales Associate

Verizion Wireless
03.2014 - 02.2017

High School Diploma -

Riverview High School

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