Antteria COLEMAN
Tacoma
Summary
Detail-oriented customer service leader seeking to obtain gainful employment with a reputable company with room for advancement
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Habitat for Humanity
03.2025 - Current
- Responding to customer requests for products, services, and company information.
- Promptly responding to inquiries and requests from prospective customers.
- Providing excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivering prompt service to prioritize customer needs.
- Meet customer call guidelines for service levels, handle time and productivity.
- Monitoring a cash drawer in a checkout station and maintaining adequate cash supply.
- Maintaining clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintaining ways to improve processes and services provided.
- Educating customers about billing, payment processing and support policies and procedures.
- Exhibiting high energy and professionalism when dealing with clients and staff.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Standing and walking for prolonged periods of time
Customer Service Representative
Franz Bakery Outlet
04.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Arriving in a timely fashion.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Lead
JC Penny's
11.2017 - 02.2021
- Providing high volume customer support utilizing multi-line telephone systems & radios
- Cashering
- Counting tills
- Maintaining a safe work environment
- Providing shift coverage
- Assisting credit card issues
- Resolving customer/employee disputes
- Restocking inventory
- Providing verbal de-escalation
- Maintained a healthy and safe work environment
Facility Housekeeper
Uhaul
07.2014 - 01.2016
- Performed facility & vehicle sanitation
- Unit maintenance
- Disposing hazardous materials
- Maintaining excellent customer rapports
- Maintaining all policy standards
- Conducting inventory
Sales Associate
Lane Bryant
06.2012 - 08.2012
- Providing high volume customer support utilizing multi-line telephone systems
- Cashering
- Counting tills
- Maintaining a safe work environment
- Providing shift coverage
- Restocking inventory
Customer Service
Dominoes Pizza
01.2011 - 01.2012
- Taking and filling orders
- Keeping areas free of debris
- Receiving & filling orders
- Utilizing two-way radios
- Providing shift coverage
- Completed all production deadlines in a timely fashion
Order picker
Mega Brands
11.2008 - 01.2009
- Create labels and tags
- Loading/unloading pallets & trucks
- Shrink wrapping
- Operating a palletizer
- Conducting inventory
Education
Lincoln High School
Tacoma, WA06.2003
Skills
- Typing Speed: 45 Words Per Minute
- High volume customer service skills
- Utilize multi-line telephone system
- Verbal de-escalation experience
- Microsoft Word
- Meet deadlines in a timely manner
Career Focus
Detail-oriented customer service leader seeking to obtain gainful employment with a reputable company with room for advancement
Languages
English
Full Professional
Timeline
Customer Service Representative
Habitat for Humanity
03.2025 - Current
Customer Service Representative
Franz Bakery Outlet
04.2023 - 08.2024
Customer Service Lead
JC Penny's
11.2017 - 02.2021
Facility Housekeeper
Uhaul
07.2014 - 01.2016
Sales Associate
Lane Bryant
06.2012 - 08.2012
Customer Service
Dominoes Pizza
01.2011 - 01.2012
Order picker
Mega Brands
11.2008 - 01.2009
Lincoln High School
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