CRYSTLE RIVERA
EDINBURG,TX
Summary
My goal is to obtain long term employment for an essential, paramount company. I am reliable, flexible, great social skills, fluent in my vocabulary and language, a team player/leader. I am bilingual as well. I am a dynamic individual with hands-on experience in Admissions and Registration with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and grow with the company.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Nursing Unit Clerk
South Texas Health Systems Behavioral
Edinburg, TX
06.2025 - Current
- Managed patient admissions and discharges, ensuring accurate data entry into electronic health record systems.
- Coordinated communication between healthcare staff and patients to facilitate efficient care delivery.
- Assisted in scheduling appointments and managing clinician calendars to optimize workflow efficiency.
- Prepared and maintained patient files, ensuring compliance with confidentiality regulations and standards.
- Monitored inventory of medical supplies, placing orders as necessary to support unit operations.
- Supported nursing staff by preparing charts and documentation for daily rounds and evaluations.
- Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Optimized unit workflow by effectively scheduling appointments
- Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
- Managed supply inventory to ensure adequate resources for the smooth operation of the nursing unit.
- Facilitated timely responses to patient inquiries, promoting a positive hospital experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
PBX Operator/Admissions Rep/Registrar
South Texas Health Systems Behavioral
Edinburg, TX
11.2021 - 06.2025
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by assisting callers with inquiries and directing them to appropriate departments.
- Maintained accurate call logs and ensured timely communication of messages to staff members.
- Collaborated with healthcare teams to streamline patient registration and patient admissions.
- Checked in patients and recorded time of entry in the Emtala Log.
- Assisted officers of the law with dropping off patients and making sure they are abiding by hospital policies.
Customer Service Supervisor
Walmart
EDINBURG, Texas
03.2015 - 11.2021
- As a Customer Service Supervisor, I manage the cashiers with their placements and give them their breaks and lunches. I give the cashiers their change that they request, so that they can operate their registers. I also take care of garden center and parking lot. At the end of the day, I make sure to turn in all the money from each cash register and prepare the registers for the next day. My duties are also to count money, give change back to customers, clean my area, host the self checkouts and also do a little customer service desk. In the customer service desk I refund incorrect charges or overages. I do refunds and exchanges. I place returns in their proper bins by sorting them out. Then I take them to their departments. I also do money center. In money center, I cash checks, cash tax refunds when its tax season, I use our system to send money through money gram, Walmart to Walmart and also assist customers in receiving money. I take bill payments. I reload customers prepaid cards, take Walmart credit card payments, and clean my area as well at the end of the day or shift
Caregiver
Veronica's Daycare
EDINBURG, Texas
02.2012 - 11.2014
- My duties were to care for children ages 1 to 3. This included cleaning the area, changing children, teaching the children the basics like colors, shapes, counting and mannerism.
Homehealth Provider
Mi Casa PHC
EDINBURG, Texas
05.2010 - 12.2010
- Duties were to tend to the elderly or disabled, dress them, clean their homes, take them to their appointments and tend to their every need.
Office Specialist and Attendant
Mi Casa Adult day care center
EDINBURG, Texas
04.2009 - 06.2009
- I assisted nurse in paperwork, filing, answering phones, cleaning office, faxing, assisted the clients, and scheduled monthly activities.
Medical Office Specialist
A Promise Kept
EDINBURG, Texas
01.2009 - 04.2009
- My duties were to file clients folders, organize folders, tend to clients with anything they needed, clean area and office, fax information, monthly assessments, answer phones and assist nurse with light duty responsibilities.
Customer Service Rep.
Statewide Appeal
EDINBURG, Texas
02.2008 - 12.2008
- My duties were to make outbound calls to ask for donations on behalf of firefighters and police officers around the world. Then the job was to properly take donations through our computer system.
Caregiver
Almost Home
EDINBURG, Texas
04.2007 - 08.2007
- My duties were to tend to children in the age group of 1 to 4 years old. I would also feed them, clean up room i was in, teach them the basics like colors, shapes. and numbers.
Cashier
Wal-Mart Super Center
EDINBURG, Texas
09.2003 - 02.2006
- My duties were to check out items the customers were purchasing and bag them up. At the end of the day, I would also clean up the area and put returns back in their place. My responsibility was to count the money in my till, fill out a report, and turn in the money.
Education
1 year college, technical or vocational school - Medical Office Specialist
San Antonio College of Medical And Dental Assistants
Mcallen, Texas05.2009
High School Diploma - General Studies
Edinburg High School
Edinburg, Texas05-2001
Skills
- Typing Speed: 45 Words Per Minute
- Data Entry Terminal (PDT, Mainframe Terminal, etc)
- Email Software (Outlook, Thunderbird, etc)
- Peripheral Devices (Scanners, Printers, etc)
- Presentation Software (PowerPoint, Flash, etc)
- Spreadsheet Software (Calc, Excel, etc)
- Word Processing Software (Word, Word Perfect, etc)
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Training and mentoring
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Data entry
- Phone and email etiquette
- Customer service management
- Microsoft office
- Documentation and recordkeeping
Certification
CPI certified yearly
Interpreter Certified
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Good ( Read Write Speak )
Timeline
Nursing Unit Clerk
South Texas Health Systems Behavioral
06.2025 - Current
PBX Operator/Admissions Rep/Registrar
South Texas Health Systems Behavioral
11.2021 - 06.2025
Customer Service Supervisor
Walmart
03.2015 - 11.2021
Caregiver
Veronica's Daycare
02.2012 - 11.2014
Homehealth Provider
Mi Casa PHC
05.2010 - 12.2010
Office Specialist and Attendant
Mi Casa Adult day care center
04.2009 - 06.2009
Medical Office Specialist
A Promise Kept
01.2009 - 04.2009
Customer Service Rep.
Statewide Appeal
02.2008 - 12.2008
Caregiver
Almost Home
04.2007 - 08.2007
Cashier
Wal-Mart Super Center
09.2003 - 02.2006
1 year college, technical or vocational school - Medical Office Specialist
San Antonio College of Medical And Dental Assistants
High School Diploma - General Studies
Edinburg High School
Training
- Medical Office Specialist
- Medical coding and Medical Billing-the paperwork of the medical industry.