Antuan Martinez
Alamo
Summary
Customer retention professional with solid background in client relationship management and problem resolution. Skilled in developing and executing strategies to enhance customer satisfaction and loyalty. Known for strong teamwork and adaptability, delivering consistent results in dynamic environments. Proficient in Agent OS and CSG software, conflict resolution, and communication, with focus on achieving high levels of customer engagement and retention.
Meticulous Customer Retention Specialist enthusiastically looking to utilize and build new skills as mobile sales specialist.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Retention Specialist
Spectrum
03.2024 - 10.2024
- Bilingual sales and retention top#45 of spectrum nation in retention
- meet daily goals and numbers EVERYDAY commission sales is my passion
- Uspell and bridge customers with the value of their account and remind them how valued our customers are.
- Contributed to company growth by upselling additional products and services during support interactions.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Trained junior team members, boosting overall department performance and service quality levels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Project Coordinator
Hiway Neon Sign Co.
02.2013 - 01.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Responded to requests for information on materials to inquiring parties.
Pipefitter Journeyman
Wyatt Field Service
01.2022 - 06.2024
- Improved project efficiency by interpreting and analyzing complex blueprints, ensuring accurate pipe system installations.
- Enhanced workplace safety through regular equipment maintenance and adherence to industry guidelines.
- Streamlined daily operations by collaborating with a team of skilled workers to complete projects on time and within budget.
- Increased Opps satisfaction by addressing concerns, answering questions, and providing timely updates during job progress.
Boilermaker Foreman
REPCON Inc.
02.2019 - 01.2021
- Enhanced project efficiency by supervising and coordinating the work of boilermaker crews.
- Optimized safety procedures for the team, resulting in a significantly reduced accident rate.
- Increased overall productivity with efficient delegation of tasks to appropriate personnel.
- Ensured timely completion of projects by consistently meeting deadlines and client expectations.
Lead Boilermaker
Ohmstede Industrial Services
04.2016 - 03.2019
- Enhanced project efficiency by implementing effective boilermaking techniques and utilizing advanced equipment.
- Partnered with other trade professionals, such as electricians and pipefitters, to ensure seamless integration of boiler systems within larger projects.
- Preserved equipment longevity through regular cleaning, maintenance checks, and timely repairs when necessary.
- Improved overall boiler performance through meticulous troubleshooting and precise repair work on complex systems.
Education
Boilermaking
NCCER
Corpus Christi, TX05.2012
High School Diploma -
Donna High School
Donna, TX05.2008
Skills
- Patience and tolerance
- Customer service experience
- Customer service background
- Outstanding interpersonal skills
- Negotiation
- Retention strategies
- Excellent communication skills
- Proficiency in Agent OS & CSG, Microsoft Excel,Word, PowerPoint
- Customer service
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Certified Retention Specialist Spectrum
- OSHA 10
- NCCER Trade school
Timeline
Customer Retention Specialist
Spectrum
03.2024 - 10.2024
Pipefitter Journeyman
Wyatt Field Service
01.2022 - 06.2024
Boilermaker Foreman
REPCON Inc.
02.2019 - 01.2021
Lead Boilermaker
Ohmstede Industrial Services
04.2016 - 03.2019
Project Coordinator
Hiway Neon Sign Co.
02.2013 - 01.2020
Boilermaking
NCCER
High School Diploma -
Donna High School
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