Antwan Mccaskill-Johnson
Milwaukee,WI
Summary
Dynamic hospitality professional with extensive experience at Kinseth Hotel, excelling in guest relations and problem-solving. Proven ability to enhance customer satisfaction through efficient check-in processes and effective communication. Skilled in reservation systems and cash handling, consistently delivering exceptional service and maintaining a welcoming atmosphere for guests.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Kinseth Hotel
01.2025 - Current
- Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservations using property management software.
- Assisted guests with inquiries and resolved issues promptly to ensure a positive experience.
- Conducted daily audits of front desk operations to maintain accuracy in billing and inventory.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Monitored lobby area to maintain cleanliness and welcoming atmosphere for guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Crew Member
McDonald's Restaurant
12.2023 - 11.2024
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated point-of-sale systems accurately and efficiently for seamless transactions.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Vehicle Detailer
Scrub A Dub Car Wash
01.2023 - 09.2023
- Performed thorough cleaning and detailing of vehicles, ensuring high-quality presentation for customers.
- Utilized specialized tools and equipment for interior and exterior vehicle detailing, enhancing overall appearance.
- Inspected vehicles for damage, identifying areas needing repair or additional detailing services.
- Assisted in maintaining inventory of detailing supplies, ensuring availability for daily operations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Delivered timely service by completing vehicle detailing tasks within established deadlines.
Education
Business
Milwaukee Lutheran High School
Milwaukee, WI06-2024
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest relations
- Hospitality services
- Reservation systems
- Administrative support
Timeline
Front Desk Agent
Kinseth Hotel
01.2025 - Current
Crew Member
McDonald's Restaurant
12.2023 - 11.2024
Vehicle Detailer
Scrub A Dub Car Wash
01.2023 - 09.2023
Business
Milwaukee Lutheran High School
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