Antwanessa Fussell
Naples,FL
Summary
Compassionate healthcare professional with expertise in behavioral health, customer service, and team leadership. Skilled in patient registration, behavioral health support, and daily operations management. Demonstrates strong interpersonal skills and adaptability while maintaining professionalism in high-pressure situations. Committed to delivering quality service and enhancing patient experiences within a dynamic organization.
Overview
4
4
years of professional experience
Work History
Behavioral Health Technician
Axiom behavioral health
Naples, FL
04.2026 - 08.2026
- Assisted clients in daily living activities and personal care routines.
- Monitored patient behavior and reported changes to healthcare team.
- Supported therapeutic activities in individual and group settings.
- Documented patient interactions and progress in electronic health records.
- Educated clients on coping strategies and behavioral techniques.
- Engaged patients in recreational activities to promote social skills.
- Monitored patient safety in all areas of the facility.
Patient Service Representative
NCH
Naples, FL
06.2025 - 04.2026
- Assisted patients with appointment scheduling and registration processes.
- Maintained accurate patient records in the electronic health record system.
- Ensured a clean and welcoming reception area for patients and visitors.
- Handled insurance verification and billing inquiries for patients.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
Paint Department Supervisor
Home Depot
Naples, FL
11.2022 - 06.2025
- Supervised the daily operations of the paint department, ensuring compliance with company policies and procedures.
- Supervised daily operations of paint department to ensure efficient workflow.
- Trained team members on product knowledge and customer service best practices.
- Developed and implemented training programs for new employees in the paint department.
- Ensured compliance with safety standards for handling and storing hazardous materials.
- Managed inventory levels and organized stock for optimal accessibility.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Implemented visual merchandising strategies to enhance department presentation.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Education
Golden Gate High School
Naples, FLBasic Life Support -
Naples Nursing Academy
Medication Technician -
Elite Medical Academy
Certified Nurse Assisting -
Naples Nursing Academy
Skills
- Electronic health records
- Behavior monitoring
- Patient education
- Client education
- HIPAA compliance
- Appointment scheduling
- Safety compliance
- First Aid/CPR
- Computer proficiency
- Workflow optimization
- Team supervision
- Training and development
- Conflict resolution
- Effective communication
- Decision-making
- Problem solving
- Customer service
- Inventory management
- Organization and time management
- Team collaboration
- PPE compliance
- Project planning
Timeline
Behavioral Health Technician
Axiom behavioral health
04.2026 - 08.2026
Patient Service Representative
NCH
06.2025 - 04.2026
Paint Department Supervisor
Home Depot
11.2022 - 06.2025
Golden Gate High School
Basic Life Support -
Naples Nursing Academy
Medication Technician -
Elite Medical Academy
Certified Nurse Assisting -
Naples Nursing Academy