Antwanette Martin
Jacksonville,FL
Summary
Dedicated Customer Service Professional with over 6 years of experience in delivering exceptional support in both in-person and remote settings. Skilled in using digital tools to resolve complex customer issues, build rapport, and enhance satisfaction levels. Proven ability to work independently with strong attention to detail, effective communication, and a focus on achieving high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus
Jacksonville, FL
10.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Selector
C&S Wholesale
Jacksonville, FL
07.2022 - 10.2024
- Selected and packed merchandise according to customer orders, consistently meeting or exceeding company standards.• Collaborated with team members to ensure timely order fulfillment, demonstrating a commitment to efficiency and safety.
Team Member
Krispy Kreme
Jacksonville, FL
10.2021 - 07.2022
- Delivered exceptional in-store customer service, recognized for maintaining positive feedback from customers.
- addressed customer inquiries, ensuring smooth service and adherence to company standards.
Customer Service Representative
GC Services
Jacksonville, FL
08.2019 - 10.2021
- Resolved customer issues across phone, email, and chat, achieving a customer satisfaction rating by efficiently diagnosing and addressing needs.
- Demonstrated proficiency in CRM systems to document customer interactions, resulting in streamlined follow-ups and issue tracking.
- Proactively educated customers on product features and services, improving user satisfaction and reducing recurring inquiries.
Education
High School Diploma -
Terry Parker Highschool
Jacksonville, FL05-2019
Skills
- Proficient in remote communication via phone, email, and live chat
- Experienced in CRM tools for tracking and managing customer interactions
- Active listening and empathy skills for handling challenging customer situations
- Comfortable with remote work tools (Zoom, Teams, etc)
- Skilled in online troubleshooting and guiding customers through technical
- Ability to work independently, prioritize tasks, and meet service goals in a remote environment
Timeline
Customer Service Representative
Maximus
10.2024 - Current
Selector
C&S Wholesale
07.2022 - 10.2024
Team Member
Krispy Kreme
10.2021 - 07.2022
Customer Service Representative
GC Services
08.2019 - 10.2021
High School Diploma -
Terry Parker Highschool