CHAUNIS JOHNSON
Columbia,MD
Summary
Over fifteen (15) years of experience as a customer service specialist with expertise in peer coaching, high volume sales and financial services. Possess strong interpersonal, communications, research, organizational and follow-up skills. A seasoned debt collector with a proven track record of successful collections before deadlines. Dedicated to achieving customer satisfaction that meets or surpasses a company's expectations. A high-quality performer who is adept at learning new procedures and processes quickly and efficiently.
Proven history of organizing and evaluating large amounts of business data in order enhance operations and maintain efficiency. Strong 💪🏾 attention to detail and excellent grasp of records management and review. Adept updating files, and maintaining complex systems.
Overview
18
18
years of professional experience
Work History
Contact Center Business Representative
M&T Bank
Remote, MD
04.2019 - Current
- Educates customers on current bank process, solutions, deposits, and other convenience services/available channels
- Explains features and benefits of solutions (e.g., credit cards, overdrafts line of credit, installment loans) and provides advisement on appropriate solutions dependent upon customer's need
- Opens Time Deposit/IRA accounts and explains the features, benefits, and disclosures associated with each account
- Describes high-level criteria used in reviewing loan applications
- Transitions service/sales consultation to account opening process
- Fields inbound customer inquiries and provide solution-based recommendations
- Completes Customer refresh Activities to ensure information is current
- Processes account servicing request for research, disputes, loan payments, loan advances, wire transfers and credit inquiries.
- Service inbound calls for business and commercial customers.
- Make sure to understand in depth what the customers need and provide outstanding service while setting appointments with Inside Sales,Relationship Managers or Branch Managers .
Financial Service Representative
SunTrust Bank
Washington, DC
08.2014 - 03.2019
- Provided clients with appropriate products and services based upon their financial need
- Conducted credit analyses for potential clients to minimized risks to the financial institution
- Increased branch revenue by retaining existing clients and educating potential clients
- Assisted customers with opening accounts, lines of credit and auto loans
- Processed payments and conducted account maintenance
- Served as peer coach to new hire personnel.
Inventory Associate
Advance Auto Parts
Oxon Hill, MD
06.2013 - 07.2014
- Marked and stored parts according to the company's system
- Co-managed inventory and store displays
- Served as a team member for parts, resources, and expertise
- Assisted in the training of new team members
- Read and interpreted documents such as safety rules, operating maintenance instructions, parts catalogs and procedural manuals to perform tasks effectively and efficiently.
Wireless Expert
Mobile Now
Silver Spring, MD
03.2011 - 09.2013
- Provided outstanding sales and service support for a wide range of customers
- Partnered with the sales team to improve customer relations rapport and increase sales
- Expanded sales of products and services utilizing competitive knowledge and skills
- Met all sales goals on a recurring basis
- Made repairs to a myriad of handsets and provided in-depth software support for Windows Mobile, Android, Palm and BlackBerry devices.
Customer Service Associate
Avis Rental Car Services
Washington, DC
10.2006 - 10.2010
- Researched rental rates and locations and sold travel packages that best suited customers
- Resolved customers' complaints and answered inquiries
- Organized customer pick-ups with shuttle drivers.
Education
Certification of Completion - Freight Broker
Boss Trucking Academy
Remote03.2023
High School Diploma -
Ballou Senior High School Washington
Washington, DC05.1996
Skills
- Customer service
- Computer Skills
- Vault Operations
- Time Management
- Business/Retail Account Management
- Sales
- Branch Operations
Timeline
Contact Center Business Representative
M&T Bank
04.2019 - Current
Financial Service Representative
SunTrust Bank
08.2014 - 03.2019
Inventory Associate
Advance Auto Parts
06.2013 - 07.2014
Wireless Expert
Mobile Now
03.2011 - 09.2013
Customer Service Associate
Avis Rental Car Services
10.2006 - 10.2010
Certification of Completion - Freight Broker
Boss Trucking Academy
High School Diploma -
Ballou Senior High School Washington