Antwaun Harden
Murrieta,CA
Summary
Dedicated Customer Service Representative professional with knowledge of service delivery and proven multitasking abilities. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty. Self-motivated and true team player committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NewBasis LLC
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled all return merchandise and assisted in processing authorized replacement orders/credits
- Responded proactively and positively to rapid change.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Reservation Agent
Pachanga Casino
05.2022 - 09.2022
- Processed over 100 invoices.
- Managed over 50 online reservation inquiries
- Resolved 20 to 30 discrepancies and complaints per week
Customer Service Representative
Capri Cleaners
12.2017 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Trained over 5 employees during my time there.
Education
Tech 1 - Phlebotomy
Aumt Institute
Temecula, CA07.2021
High School Diploma -
Vista Murrieta High School
Murrieta, CA06.2020
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Lead Customer RMA Personnel
- Product Knowledge and Critical Thinking
- Appointment Scheduling
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Product-Solving Abilities for Responding to Difficult Customers
- Account Updating
- Order Processing
- Microsoft Outlook
Timeline
Customer Service Representative
NewBasis LLC
10.2022 - Current
Reservation Agent
Pachanga Casino
05.2022 - 09.2022
Customer Service Representative
Capri Cleaners
12.2017 - 03.2022
Tech 1 - Phlebotomy
Aumt Institute
High School Diploma -
Vista Murrieta High School
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