Antwawn J Roberts
Fort Lauderdale,FL
Summary
Dedicated Dispatch /Customer Service professional with 15 + years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Professional logistics expert with strong focus on team collaboration and achieving results. Skilled in coordinating complex schedules, managing resources efficiently, and maintaining high operational standards. Known for reliability, adaptability, and effective communication in dynamic environments. Prepared to drive success and ensure smooth operations in fast-paced setting.
Overview
24
24
years of professional experience
Work History
Dispatch Supervisor
BlueTeam Restoration
06.2021 - Current
- Worked with nationwide vendors to identify and eliminate planning obstacles to ensure safe and timely work processes
- Assigned team members to projects according to their location and availability
- Developed standard operating procedures and practices for effectively carrying out daily and long-term duties
- Use of phone or computer to direct crews and other field units to the appropriate sites
- Monitored daily projects to avoid any delays in meeting deadlines
- Managed, coached, and developed a high-performing team of dispatchers and personnel that met agreed-upon objectives
- Directed dispatching, routing, and tracking of 60 fleet vehicles.
- Managed 8 dispatchers while leading and delegating job assignments, tracking project status, processing payroll, and resolving issues to maximize productivity.
Customer Service/Logistics Supervisor
Cosentino North America
06.2014 - 06.2021
- Dispatched crews to confirmed locations for existing or new construction
- Maintain and update call logs, call records and other important documentation
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units
- Use the radio, phone or computer to direct crews and other field units to the appropriate sites
- Monitored daily projects to avoid any delays in meeting deadline
- Dispatched delivery of equipment and materials daily for field crews and personnel
Police Service Aide/ Traffic Crash Investigator
CITY OF FORT LAUDERDALE POLICE DEPARTMENT
05.2001 - 06.2014
- Performed preliminary non-violent criminal investigations
- Investigated automobile accidents
- Operated a marked police vehicle and processed crime scene for latent prints as well as other physical evidence
- Prepared various reports utilizing police communications devices
- Dispatched Police to accident locations
Education
Polk State College
Winter Haven, FLBroward College
Davie, FLHigh School -
Dillard High School
Ft Lauderdale, FLSkills
- Mentoring and training
- Tracking of man hours
- Progress checks
- Coaching and onboarding
- Logistics activities and coordination
- Scheduling expertise
- Dispatching procedures
- Dispatching field personnel
- Verifying coverage
Timeline
Dispatch Supervisor
BlueTeam Restoration
06.2021 - Current
Customer Service/Logistics Supervisor
Cosentino North America
06.2014 - 06.2021
Police Service Aide/ Traffic Crash Investigator
CITY OF FORT LAUDERDALE POLICE DEPARTMENT
05.2001 - 06.2014
Polk State College
Broward College
High School -
Dillard High School
Similar Profiles
Edward SinramEdward Sinram
Commercial Roofing Superintendent at BlueTeam Restoration,Construction, RoofingCommercial Roofing Superintendent at BlueTeam Restoration,Construction, Roofing
Robert BarrasRobert Barras
Team Leader, Sales Operations at BlueTeam RestorationTeam Leader, Sales Operations at BlueTeam Restoration
Michael Keith DixsonMichael Keith Dixson
Construction Superintendent at BBMK/BlueTeam RestorationsConstruction Superintendent at BBMK/BlueTeam Restorations