Antwoine Wilson
Fayetteville,GA
Summary
Dynamic supervisor with a proven track record at American Security Associates, excelling in team management and customer service. Recognized for enhancing productivity through strategic planning and effective training programs. Adept at conflict resolution and fostering a collaborative environment, ensuring high-quality performance and safety compliance. Committed to driving team success and professional growth. Im also a dedicated worker, I show up Ready to work. I Received two awards for employee of the month and supervisor of the month.
Overview
12
12
years of professional experience
Work History
Supervisor
American Security Associates
10.2023 - 10.2024
- Supervised routine operations of the department, ensuring seamless workflows and punctual achievement of objectives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Rewarded Officer of the month two times
Box Truck Driver
Standard Delivery
11.2020 - 10.2023
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Coordinated with fellow drivers on multi-stop routes for efficient teamwork and resource allocation during high-demand periods.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Communicated with Number-member team to report delays in transportation, minor accidents, and arrival of shipments.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
- Followed hand signals and verbal cues from loading crews to maneuver truck into loading and unloading positions.
- Reviewed transportation and shipping papers to verify accuracy of inventory counts.
- Obtained authorizations from shippers and receivers to assess invoices.
- Secured cargo against damage and inclement weather to prevent shifting, using chains and synthetic webbing.
- Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
- Maintained accurate records of deliveries, vehicle inspections, and other relevant documentation for compliance purposes.
- Facilitated smooth handover processes with warehouse personnel by providing accurate documentation and maintaining open lines of communication.
- Conducted thorough pre-and post-trip vehicle inspections to identify potential issues and maintain safety standards.
- Demonstrated strong knowledge of local and regional roadways, enabling efficient navigation even without GPS assistance.
- Established positive relationships with clients by providing exceptional customer service during deliveries.
- Managed inventory within the truck accurately to ensure proper loading/unloading order for time-efficient deliveries.
- Inventoried and inspected goods to determine quantities and conditions.
- Resolved delivery discrepancies promptly, ensuring customer satisfaction and maintaining a strong professional reputation.
- Enhanced delivery efficiency by planning optimal routes and managing daily schedules.
- Uncoupled and coupled trailers by connecting and disconnecting air and electrical lines, changing trailer jack positions and manipulating fifth-wheel locks.
Electric Pole Maintenance
Osmose Utilities
10.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Thrived in high-intensity settings.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Treated outdated electrical poles
- Worked in severe weather
- Road lead on 6 man crew
- Handled chemicals for treatment of poles
Supervisor/installation
Complete Granite Corp
03.2013 - 03.2018
- Cleaned, organized and prepared work areas for new installations.
- Collaborated with team members to complete complex projects on time and within budget constraints.
- Delivered comprehensive post-installation support, addressing any issues or concerns promptly to guarantee ultimate customer satisfaction.
- Prepared granite by filling in chips or cracks and polishing surfaces.
- Developed customized solutions for unique client needs, resulting in tailored designs that exceeded expectations.
- Promoted customer satisfaction with top-notch service and support.
- Streamlined installation processes for increased productivity and reduced labor costs.
- Followed company standards and code requirements for all jobs.
- Operated equipment and tools to move, cut and seal granite slabs for kitchens and baths.
- Meticulously maintained tools and equipment, reducing downtime due to malfunctions or repairs while extending their lifespan significantly.
- Provided outstanding customer service throughout the entire installation process, addressing concerns promptly and professionally.
- Efficiently managed inventory levels of granite supplies, avoiding shortages that could delay project completion times or increase costs significantly.
- Assisted in the selection of high-quality granite materials for clients, ensuring a visually appealing final product.
- Ensured customer satisfaction with precise installations, resulting in positive reviews and referrals.
- Consistently met deadlines through effective time management skills, prioritizing tasks based on urgency without sacrificing quality standards.
- Reduced waste by effectively utilizing leftover materials from previous projects in new installations when possible.
- Prepared for new installations and repair work by removing original materials and debris.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Completed accurate, well-aligned and straight work according to job specifications.
- Used safe lifting, equipment and behavioral practices.
- Operated machines to mix mortar, thinset and grout according to standard formulas.
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
- Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
- Leveraged power saws or tile cutters to cut materials to specified sizes for installation.
- Applied protective materials to reduce damage, dust and debris.
- Achieved smooth surfaces with correct cuts and skills in polishing materials.
Education
Associate Of Business Administration - Business
03.2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Inventory control
- Team building
- Relationship building
- Policy enforcement
- Public speaking
- Inventory oversight
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Quality control
- Performance management
- Risk management
Timeline
Supervisor - American Security Associates
10.2023 - 10.2024
Box Truck Driver - Standard Delivery
11.2020 - 10.2023
Electric Pole Maintenance - Osmose Utilities
10.2019 - 03.2020
Supervisor/installation - Complete Granite Corp
03.2013 - 03.2018
Georgia Military College - Associate Of Business Administration, Business
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