Desmond Fletcher
Fayetteville,GA
Summary
Developed key skills in business management and strategic decision-making in collaborative business environment. Focused on transitioning to new field while leveraging financial planning and market analysis expertise. Aiming to bring innovative solutions and effective leadership to new challenges.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Westin Buckhead
06.2025 - Current
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored team members on best practices and safety protocols.
- Conducted inspections of guest rooms and public areas for quality assurance.
Housekeeping Supervisor
HEI Hotels and Resorts- Embassy Suites Hotel Midtown
05.2025 - 06.2025
- Coordinated inventory management for supplies, ensuring availability and cost-effectiveness.
- Resolved guest complaints promptly to maintain high service standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeping Manager
HEI Hotels and Resorts- Embassy Suites Hotel Midtown
12.2024 - 05.2025
- Supervised housekeeping staff, ensuring adherence to cleanliness standards and operational protocols.
- Developed training programs for new employees, enhancing team efficiency and service quality.
- Coordinated scheduling for housekeeping team, balancing workload to meet peak demand periods.
Front Desk Supervisor
HEI Hotels and Resorts- Embassy Suites Hotel Midtown
08.2024 - 12.2024
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Resolved guest inquiries and concerns promptly, enhancing customer satisfaction levels.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Assistant Head Football Coach, Defensive Coordinator
Meadowdale High School
06.2023 - 06.2024
- Developed and implemented tailored training programs for athletes to enhance performance and skill development.
- Collaborated with head coach to devise game strategies, analyzing opponent strengths and weaknesses.
Football Coach, Defensive Coordinator, Front Office Administrator, Track and Field
Fayette County High School
01.2022 - 06.2023
- Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games. Analyze fitness and potential of athletics in particular areas by evaluating athletes' skills and reviewing performance records.
- Supported planning and execution of activities, practices, and games to improve team skills.
Education
Master of Business Administration - Business Administration
Alabama A&M University
Huntsville, AL12-2021
Bachelor of Business Administration - Business Administration
Alabama A&M University
Huntsville, AL12-2019
High School Diploma -
Fayette County High School
Fayetteville, GA05-2015
Skills
- Cleaning and sanitation
- Guest relations
- Customer service
- Customer service-focused
- Training and mentoring
- Task assignment
ACTIVITIES
Alpha Fi Alpha Fraternity, Alabama A&M University | Football, Spr'20, Alabama A&M University
Timeline
Housekeeping Supervisor
Westin Buckhead
06.2025 - Current
Housekeeping Supervisor
HEI Hotels and Resorts- Embassy Suites Hotel Midtown
05.2025 - 06.2025
Housekeeping Manager
HEI Hotels and Resorts- Embassy Suites Hotel Midtown
12.2024 - 05.2025
Front Desk Supervisor
HEI Hotels and Resorts- Embassy Suites Hotel Midtown
08.2024 - 12.2024
Assistant Head Football Coach, Defensive Coordinator
Meadowdale High School
06.2023 - 06.2024
Football Coach, Defensive Coordinator, Front Office Administrator, Track and Field
Fayette County High School
01.2022 - 06.2023
Master of Business Administration - Business Administration
Alabama A&M University
Bachelor of Business Administration - Business Administration
Alabama A&M University
High School Diploma -
Fayette County High School