Antwoinette Bell
Katy ,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Circle K
09.2024 - Current
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Deli
Buc-ee's
02.2022 - 05.2024
- Contributed to positive company culture by demonstrating excellent communication skills and a proactive attitude toward problemsolving.
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Managed deli operations efficiently, resulting in reduced labor costs without sacrificing customer service quality.
- Reduced food waste by implementing proper inventory management and rotation practices.
- Greeted customers at counter to fulfill requests and answer questions.
Security Officer
Allied Universal Security Services
09.2014 - 02.2022
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Representative
Xerox Corporation
09.2013 - 09.2014
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Security Officer
Yale Enforcement Services
05.2013 - 09.2013
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Claims Representative
Interactive Response Technology
09.2012 - 09.2013
- Maintained confidentiality of patient finances, records, and health statuses.
- Followed up with customers on unresolved issues.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
Cashier
Walmart
01.2012 - 05.2012
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Frenchey's Chicken
04.2008 - 12.2011
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
James Madison High School
Houston, TX06-2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Data Entry
- Customer Relations
- Computer Proficiency
- Complaint resolution
- Microsoft Excel
Timeline
Customer Service Representative
Circle K
09.2024 - Current
Deli
Buc-ee's
02.2022 - 05.2024
Security Officer
Allied Universal Security Services
09.2014 - 02.2022
Customer Service Representative
Xerox Corporation
09.2013 - 09.2014
Security Officer
Yale Enforcement Services
05.2013 - 09.2013
Claims Representative
Interactive Response Technology
09.2012 - 09.2013
Cashier
Walmart
01.2012 - 05.2012
Cashier
Frenchey's Chicken
04.2008 - 12.2011
High School Diploma -
James Madison High School
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