Summary
Overview
Work History
Education
Skills
Timeline
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Antwona Davis

Chesapeake,VA

Summary

Dynamic Healthcare Customer Service Representative with proven expertise at Senture in resolving patient inquiries and enhancing satisfaction. Skilled in HIPAA compliance and insurance verification, I excel in high-pressure environments, demonstrating empathy and patience while maintaining accurate records. Committed to protecting patient confidentiality and improving service delivery through effective communication.

Overview

4
4
years of professional experience

Work History

Healthcare Customer Service Representative

Senture
London, KY
08.2022 - Current
  • Assisted patients with inquiries regarding healthcare services and benefits.
  • Resolved customer issues effectively, ensuring high satisfaction levels.
  • Educated patients on insurance policies and claims processes to enhance understanding.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Customer Service Representative

Maximus Call Center
Boston, MA
07.2021 - 08.2022
  • Managed customer inquiries through phone, email, and chat channels to ensure prompt resolution.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
  • Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Osceola International High School
Kissimmee, FL

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Appointment management
  • Call center experience
  • Empathy and patience
  • Data entry

Timeline

Healthcare Customer Service Representative

Senture
08.2022 - Current

Customer Service Representative

Maximus Call Center
07.2021 - 08.2022

Osceola International High School
Antwona Davis