Antwone Thomas
Chicago,US
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Team-oriented individual with a strong work ethic and advanced problem-solving abilities. Ambitious and results-driven General Manager with over [30] years of experience forming strategic alliances with organizational leaders to align and support initiatives. Costs were consistently reduced while profits were increased.
Overview
33
33
years of professional experience
Work History
CEO
Silky Windows Inc
Harvey, Illinois
07.2021 - Current
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
- Created effective business plans to ensure that strategic decisions were in line with long-term goals
- Am in charge of hiring, assigning, training, motivating, and terminating employees
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Customer Service Representative/Call Center
Opp Loans
Chicago, IL
01.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
General Manager
TMX Finance Family of Companies
Carrollton, Texas
10.2010 - 06.2021
- Created effective business plans to ensure that strategic decisions were in line with long-term goals
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
- Worked directly with management, [Job title]s, and the [Type] department to brainstorm, discuss strategy, and mitigate [Type] issues
- Created and managed a $[Amount] annual budget with effective controls to avoid overspending and support sustainability goals.
General Manager
Save A Lot
Kansas City, Missouri
11.1996 - 08.2010
- Implemented cutting-edge programs, such as the [Type] program, to boost employee retention and reduce turnover
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
- Worked directly with management, [Job title]s, and the [Type] department to brainstorm, discuss strategy, and mitigate [Type] issues
- Lowered corporate risk by managing shrink processes and inventory levels
- Was in charge of weekly payroll management and submission
- Maintained project quality with a hands-on management style.
Store Manager
ALDI
Batavia, Illinois
04.1991 - 08.1996
- All new associates in the grocery, produce, and administrative departments were trained and supervised by me
- Built a new store from the ground up by hiring and training a capable team
- Increased sales by creating and analyzing weekly inventory reports
- All store and staff issues, financial goals, and sales were reported to the district manager
- Meet or exceed store sales and profit targets by inspiring consumer loyalty.
Education
Associate of Applied Science - Marketing Management and Research
University of Chicago
01.1994
Skills
- Human resources management
- Product development
- Verbal and written communication
- Coaching and mentoring
- Exceptional interpersonal communication
- Customer Focus
- Executive Presence
- Client Relationship Building
Timeline
Customer Service Representative/Call Center
Opp Loans
01.2023 - 03.2024
CEO
Silky Windows Inc
07.2021 - Current
General Manager
TMX Finance Family of Companies
10.2010 - 06.2021
General Manager
Save A Lot
11.1996 - 08.2010
Store Manager
ALDI
04.1991 - 08.1996
Associate of Applied Science - Marketing Management and Research
University of Chicago