Antyiasia Davis
Macon,GA
Summary
Seasoned professional with 7 years of experience in customer service and administrative roles, seeking a position in Administration. Skilled in patient registration, financial coordination, and problem-solving within Atrium Health Navicent. Holds a Bachelor's degree in Healthcare Administration, demonstrating a strong foundation in healthcare management and operations.
Overview
8
8
years of professional experience
Work History
Practice Assistant
Atrium Health Navicent
04.2024 - Current
- Provide comprehensive administrative support to medical staff
- Manage staff scheduling and coordinate meetings for all departments, including monthly educational sessions
- Assist with new provider orientations to ensure seamless integration
- Order supplies ensuring adequate inventory levels
- Complete referrals to facilitate patient care
- Enter death certificates into the Gavers system with accuracy and adherence to protocols
- Process invoices for all locum intensivists to support financial operations.
Patient Access Representative
Atrium Health Navicent
12.2021 - 04.2024
- Conducted comprehensive patient interviews to accurately capture demographic, financial, and insurance data, ensuring record integrity
- Managed the assessment and collection of patient financial responsibilities, including copayments and deductibles, to optimize billing efficiency
- Addressed customer service issues promptly, applying effective solutions to enhance patient satisfaction
- Continuously improved response strategies to resolve inquiries and concerns effectively.
Customer Service Associate
Publix
02.2018 - 12.2021
- Provided effective troubleshooting and technical support, significantly enhancing customer satisfaction
- Analyzed and addressed customer needs with tailored solutions, elevating service quality
- Served as the initial point of contact for customer inquiries, fostering positive relationships through prompt and courteous assistance.
Cashier
Chuck-E-Cheese
12.2016 - 02.2018
- Managed transactional operations efficiently, including order facilitation and payment processing, ensuring customer satisfaction and smooth front-end workflow
- Mentored new staff, guiding them through operational procedures and emphasizing customer service excellence to enhance team performance
- Supported the creation of engaging customer experiences, contributing to a welcoming and enjoyable environment.
Education
Bachelor of Healthcare Administration -
Middle Georgia State University
Macon, GA05.2023
Skills
- HIPPA & Documentation
- Microsoft Office Programs
- Analytical and Critical Thinking
- EPIC System Management
- Payment Processing
- Scheduling/Planning
Timeline
Practice Assistant
Atrium Health Navicent
04.2024 - Current
Patient Access Representative
Atrium Health Navicent
12.2021 - 04.2024
Customer Service Associate
Publix
02.2018 - 12.2021
Cashier
Chuck-E-Cheese
12.2016 - 02.2018
Bachelor of Healthcare Administration -
Middle Georgia State University