Anupama Ravi
Tampa,FL
Summary
Resourceful Salesforce Administrator known for high productivity and efficient task completion. Specialize in CRM strategies, data management, and workflow automation to enhance operational efficiency. Excel in problem-solving, communication, and project management, ensuring seamless integration and optimization of Salesforce systems within business processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Merlin Soech & Telecom private Ltd.
Hyderabad, India
01.2018 - 01.2020
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Analyzed workflows and established priorities for daily operations.
- Worked with business analysts and end-users to determine screen layouts for new web applications.
- Wrote scripts and processes for data integration and bug fixes.
- Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
- Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
- Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
- Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
Education
Bachelor of Science - Computer Engineering
DR Mgr University
Chennai,india06-2008
Skills
- Customer relations
- Data entry
- Data management
- Security management
- Einstein analytics
- Salesforce customization
- Territory management
- AppExchange integration
- User administration
- Email template design
- Process automation
- Lightning experience
- Workflow management
- Salesforce configuration
Certification
- salesforce administrattor
- salesforce advanced administrator
Timeline
Salesforce Administrator
Merlin Soech & Telecom private Ltd.
01.2018 - 01.2020
Bachelor of Science - Computer Engineering
DR Mgr University