Microsoft 365
Sierra Verlinden
Houston
Summary
Developed essential skills in fast-paced, team-oriented environment, focusing on client engagement and support. With background in managing onboarding processes, delivering training sessions, and ensuring compliance, ready to transition into new field. Aiming to leverage these transferrable skills to contribute effectively in new professional setting.
All while Offering strong interpersonal skills and natural ability to connect with others, eager to learn and grow in sales environment. Brings foundational understanding of customer needs and buying behaviors, along with excellent communication and problem-solving abilities. Ready to use and develop negotiation and relationship-building skills in [Desired Position] role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Salesforce Administrator
Quantum-Energy Solutions
08.2024 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
- Played a pivotal role in successful system integrations, working closely with IT and business stakeholders to ensure seamless data flow between platforms.
Human Resource Interim
Quantum-energy Solutions
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Onboarding Specialist
Quantum-Energy Solutions
08.2024 - Current
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Salesperson
Quantum-Energy Solutions
08.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Met Monthly Quota to stay on top of other delegated jobs.
Education
MBA - Human Resource Management
University of Houston
Houston, TX12-2025
Bachelor of Science - Nursing
Stephen F. Austin State University
Nacogdoches, TX05-2022
Skills
- Salesforce customization
- User administration
- Workflow management
- Process automation
- New hire onboarding
- Employee relations
- Decision-making
- Strategic planning
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Training and mentoring
- Records management
- Corrective action planning
Accomplishments
- Resolved product issue through consumer testing.
- Created a full start to finish Onboarding Process for new hires.
- Managed 400 leads at one time while in 4 different roles.
Certification
- Oracle Exadata X5 Administration – Oracle.
- Microsoft Data Science Certification Program – Microsoft.
- SalesForce administrative cert.
Software
Timeline
Salesforce Administrator
Quantum-Energy Solutions
08.2024 - Current
Human Resource Interim
Quantum-energy Solutions
08.2024 - Current
Onboarding Specialist
Quantum-Energy Solutions
08.2024 - Current
Salesperson
Quantum-Energy Solutions
08.2024 - Current
MBA - Human Resource Management
University of Houston
Bachelor of Science - Nursing
Stephen F. Austin State University
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