Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anupama  Srivatsan

Anupama Srivatsan

Maastricht,Limburg

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Reiss
Dublin, Ireland
10.2024 - 05.2025
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Managed customer inquiries via phone, email, and chat to ensure timely resolutions.
  • Utilized CRM software to track and document customer interactions accurately.
  • Collaborated with team members to improve service delivery and enhance customer satisfaction.

Sales Assistant

K-Mart Store
Geelong, Australia
01.2024 - 06.2024
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Managed inventory levels, restocked shelves, and organized merchandise displays for optimal presentation.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Collaborated with team members to maintain store cleanliness and uphold safety standards.

Retail Customer Sales Associate

Zara Clothing
Chennai, India
04.2023 - 12.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale systems for efficient transaction processing and customer service.
  • Maintained store appearance by organizing merchandise displays and ensuring cleanliness.
  • Collaborated with team members to achieve daily sales targets and improve customer satisfaction.

Education

Master of Science - Public Health

Maastricht University
Maastricht
07-2026

Master of Science - Public Health

University College Dublin
Dublin, Ireland
07-2025

Bachelor of Science - Biomedical Engineering

PSG College of Technology
Coimbatore, India
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Computer proficiency
  • Microsoft Excel
  • Customer relationship management (CRM)
  • Product knowledge
  • Problem resolution
  • Complaint handling

Languages

English
Native or Bilingual
Dutch
Limited Working
French
Elementary
Tamil
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Reiss
10.2024 - 05.2025

Sales Assistant

K-Mart Store
01.2024 - 06.2024

Retail Customer Sales Associate

Zara Clothing
04.2023 - 12.2023

Master of Science - Public Health

Maastricht University

Master of Science - Public Health

University College Dublin

Bachelor of Science - Biomedical Engineering

PSG College of Technology