Summary
Overview
Work History
Education
Skills
Certification
Websites
Hobbies and Interests
Volunteer Experience
Languages
Timeline
Generic

Anuradha Shah

West Hartford

Summary

Customer Service Specialist with extensive experience in delivering exceptional service in fast-paced environments. Demonstrated ability to quickly learn and implement new concepts, resulting in improved client satisfaction and team performance. Proficient in CRM systems and managing high-volume interactions with professionalism. Seeking opportunities to leverage communication, interpersonal, and organizational skills to add value to an organization.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Service Professional

Accenture
04.2021 - Current
  • Company Overview: Maryland Department of Labor project
  • Provide benefits information and supportive guidance to the Unemployment Insurance Claimants within the State of Maryland to navigate the Unemployment Systems.
  • Identify and Review issues with Unemployment Claims.
  • Evaluate Claim applications, Employee and Employer records.
  • Evaluate and authenticate the identity and income documentation provided by the claimants.
  • Evaluate claims containing identified concerns to determine potential eligibility for unemployment assistance.
  • When additional data is necessary to reach a decision, compile documentation, evaluate employment history, and engage with the claimant, employer and third-party administrators to collect key information.
  • Record and organize all relevant documentation and notes that support the final determination regarding eligibility for benefits.
  • Maryland Department of Labor project

Sr. Marketing Officer

Bennett Coleman and Company Ltd.
Mumbai
06.1998 - 06.2004
  • Marketing and selling Advertising Space in Newspapers and Magazines.
  • Delivering consistent brand representation through weekly specials for the retail sector.
  • Analyze potential client needs and effectively present advertising space as a strategic solution.
  • Providing end-to-end account management and client support.
  • Align efforts with production teams to maximize brand visibility and recall.
  • Designing budgets that correspond with defined business goals.
  • Functioned as the key interface between clients and cross-functional teams.
  • Participate in and co-ordinate industry events to stay informed on media trends.

Sales & Placement Officer

IBM Training Centre
Mumbai
06.1996 - 05.1998
  • Promote educational and training programs for prospective students and corporate partners.
  • Build and maintain relationships with industry partners for student placements.
  • Maintain placement records, track employment outcomes and generate periodic reports.
  • Conduct networking to expand employer database and placement opportunities.
  • Demonstrate strong interpersonal skills, negotiation ability, and student-centric approach.
  • Stay updated on industry hiring trends to align training programs with market demand.

Education

Bachelor of Commerce - Business, Commerce and Organization

University of Mumbai
Mumbai, India

Skills

  • CRM-based client engagement
  • Workflow tracking
  • Microsoft Office Suite
  • Data analysis
  • Reporting
  • Communication
  • Time management
  • Collaboration
  • Attention to detail
  • Claims evaluation
  • Benefits guidance
  • Records management

Certification

  • AI for Everyone, COURSERA, 03/01/20
  • Customer Service: Discovering Customer Needs, SkillSoft, 03/01/25

Hobbies and Interests

  • Gardening
  • Painting/Drawing
  • Reading

Volunteer Experience

  • Librarian, Public Library, A Volunteer Librarian with a strong commitment to imbibe a love for reading within the community. Experience in assisting with library operations and educational initiatives.
  • Community Volunteer, Emergency Fire Rescue Team, Emergency Response and Fire suppression, First aid and documentation of incidents.
  • Scribe and Reader, Experienced in accurately transcribing dictated responses during examinations, ensuring clarity and adherence to academic standards. Committed to supporting equal access to education by providing precise and confidential written documentation for visually impaired individuals.

Languages

  • English
  • Hindi
  • Marathi
  • Gujarati (Limited Working Knowledge)
  • Tamil (Limited Working Knowledge)
  • Spanish (Elementary)

Timeline

Customer Service Professional

Accenture
04.2021 - Current

Sr. Marketing Officer

Bennett Coleman and Company Ltd.
06.1998 - 06.2004

Sales & Placement Officer

IBM Training Centre
06.1996 - 05.1998

Bachelor of Commerce - Business, Commerce and Organization

University of Mumbai

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