LiTasha Sloan
Shreveport,LA
Summary
Customer support and van operations experience with a focus on process improvement, compliance, and delivery efficiency. Resolve customer and operational issues using structured problem-solving and accurate documentation. Train new team members and refine procedures to strengthen service quality and operational consistency.
Overview
11
11
years of professional experience
Work History
Customer Service Professional
Advanced Call Center Technologies LLC
Shreveport, Louisiana
06.2022 - Current
- Improved customer experience by managing responsive support across phone and chat channels.
- Strengthened customer records and follow-up accuracy through CRM-based interaction tracking.
- Enhanced service quality by gathering customer feedback and supporting satisfaction initiatives.
- Delivered consistent customer support across multiple communication channels.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Maintained timely complaint resolution to support positive customer outcomes.
Van Driver
Hyundai Glovis
Shreveport, LA
04.2018 - 05.2022
- Improved delivery coordination by aligning with dispatch on schedules and route efficiency.
- Supported safe operations through pre-trip inspections that maintained vehicle compliance.
- Strengthened driver readiness by training new hires on best practices and safety protocols.
- Reduced departure delays by completing required documents accurately before trips.
- Maintained trip readiness through repeated vehicle checks for roadworthiness and proper loading.
- Protected cargo integrity by monitoring load security during journeys and adjusting as needed.
Head Cook
Promise Hospital
Shreveport, Louisiana
06.2015 - 03.2018
- Supported kitchen staff to keep daily service running smoothly.
- Followed food safety and sanitation rules during shift duties.
- Worked with medical staff to meet special diet needs.
- Tracked food stock and placed supply orders to keep items available.
- Served as lead cook and helped train less experienced cooks.
- Kept cooking tools and storeroom clean and organized.
- Monitored food inventory and stored items using proper methods.
Education
High School Diploma -
Huntington High School
Shreveport, La05-1994
Skills
- Customer support and service
- CRM software proficiency
- Quality assurance and service
- Customer management strategies
- Technical troubleshooting skills
- Training and development expertise
- Customer engagement techniques
- Problem solving abilities
- Time management skills
- Team collaboration
- Attention to detail
- team collaboration
- attention to detail
Timeline
Customer Service Professional
Advanced Call Center Technologies LLC
06.2022 - Current
Van Driver
Hyundai Glovis
04.2018 - 05.2022
Head Cook
Promise Hospital
06.2015 - 03.2018
High School Diploma -
Huntington High School