Anuradha Rana
Pleasanton,USA
Summary
Accomplished professional specializing in technical support and client relations, refined at Geeks Technical Support. Demonstrated expertise in resolving 90% of escalations efficiently, utilizing exceptional problem-solving and communication skills. Proficient in Microsoft Office suite and market analysis, consistently surpassing expectations and enhancing client satisfaction.
Overview
18
18
years of professional experience
Work History
FC Associate
Amazon
11.2024 - Current
- Followed procedures at all times for personal and team safety.
- Maintained 100% compliance with company safety policies and called violations to the attention of management.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Volunteered to assist with projects, demonstrating a willingness to learn new tasks and increase skill levels.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Cashier
Walmart
06.2024 - 11.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked 85% Inventory and organized merchandise in front lanes.
- Assisted customers with product inquiries and provided excellent service.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Marketing Manager
Rado Colour Industries
08.2019 - 12.2020
- Oversee the sales process to More than team of 10 + members to attract new clients
- Work with senior team members to identify and manage risks
- Maintain fruitful relationships with over 150 clients and address their needs effectively
- Research and identify new market opportunities
- Prepare and deliver pitches to potential 50+ investors on a monthly basis.
- Creating 100% Performa Invoice and managing Purchase Orders on Daily basis
Business Development Executive
J K Scientific Industries
12.2018 - 07.2019
- Oversee the sales process to attract new clients
- Work with senior team members to identify and manage risks
- Maintain fruitful relationships with clients and address their needs effectively
- Research and identify new market opportunities
- Prepare and deliver pitches to potential investors
Senior Technical Support Executive
Geeks Technical Support
07.2016 - 04.2018
- Resolving of escalations and follow up of 90% of all technical/process issues within turnaround time
- Handling customer calls and handling their technical queries
- Responsible for attending calls from client & auditor to fulfilment their requirement
- Deal with client and auditors for regular services/Audit confirmations for smooth servicing for them
- Maintain 100% SLA, no escalation and follow proper escalation matrix
Technical Support Executive
Dell International Services
09.2009 - 06.2013
- Resolving of escalations and follow up of all technical/process issues within turnaround time
- Handling 75% customer calls/chats/emails and handling their technical queries on daily basis .
- Responsible for attending calls/ E-mails from client & auditor to fulfilment their requirement
- Responsible for Auditing the calls and emails by the agents and giving them proper feedback
- Deal with client and auditors for regular services/Audit confirmations for smooth servicing for them
- Maintain 100% SLA, no escalation and follow proper escalation matrix
- Collaborated with cross-functional teams of more than 20 people to resolve customer inquiries efficiently.
Client Support Executive
HCL Technologies
12.2007 - 06.2009
- Handling customer calls and hamdling their queries regarding broad band and ISP
- Initiated cost savings ideas to the higher management
Customer Care Executive
Wipro Technologies
06.2007 - 12.2007
- Attended all queries, complaint from the client by email or call and update in Siebel application and ensure to maintain C-SAT
- Coordinated with the high level management up keep all the records regarding technical issues, escalation matrix and daily basis updates
- Directly communicated with the customer to get the status of their device and provide the proper solution
Education
Master of Science - IT
DAV College
India01.2007
Bachelor of Science - Computer Applications Development
DSCW
India01.2005
Senior secondary -
CBSE Board
gmch01.2002
Secondary -
CBSE Board
Gmch01.2000
Skills
- Computer proficiency
- Microsoft Office suite
- Order picking and selection
- Warehouse safety practices
- Stock management
- Workplace organization
- Barcode scanning techniques
- Inventory accuracy
- Product packaging standards
- Time management skills
- Order verification processes
- Space optimization
- Troubleshooting methods
- Safety compliance measures
- Cash handling procedures
- Market analysis
- Problem-solving abilities
- Effective communication skills
- Product inspections and quality control
- Weight and dimension measurement techniques
- Workload prioritization strategies
- Labeling and tagging systems
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved technical computer issues which led to company growth.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
- Received distinction in Secondary level.
- Awarded best performer of the quarter several times at Dell.
- Awarded best performer in Customer Experience Score at Dell.
Languages
English
Timeline
FC Associate
Amazon
11.2024 - Current
Cashier
Walmart
06.2024 - 11.2024
Marketing Manager
Rado Colour Industries
08.2019 - 12.2020
Business Development Executive
J K Scientific Industries
12.2018 - 07.2019
Senior Technical Support Executive
Geeks Technical Support
07.2016 - 04.2018
Technical Support Executive
Dell International Services
09.2009 - 06.2013
Client Support Executive
HCL Technologies
12.2007 - 06.2009
Customer Care Executive
Wipro Technologies
06.2007 - 12.2007
Master of Science - IT
DAV College
Bachelor of Science - Computer Applications Development
DSCW
Senior secondary -
CBSE Board
Secondary -
CBSE Board