Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Availability And Preferences
Languages
Timeline
Generic

Anush Agadzhanova

Everett & Greater Seattle Area,WA

Summary

Dynamic freelance interpreter with extensive experience in medical, legal, and educational settings, including major institutions like U.S. Bank. Proven ability to enhance client satisfaction through effective communication and cultural mediation. Skilled in consecutive interpreting and stress management, ensuring compliance with HIPAA and confidentiality standards in high-stakes environments.

Overview

11
11
years of professional experience
2
2

Certifications

Work History

Freelance Interpreter

Self Employed and Sub-Contractor
Everett and Seattle greater are, USA
01.2015 - Current
  • Provide on-site and remote interpreting (simultaneous and consecutive) for medical, legal, educational, immigration, and social service settings.
  • Regular assignments with major medical institutions (Providence, Swedish, Seattle Children’s, and specialty clinics).
  • Experience with oncology, genetic counseling, imaging, surgical procedures, emergency care, inpatient and outpatient services.
  • Support immigration and citizenship interviews (USCIS), DSHS evaluations, school district and university assignments, and settlement/immigration meetings.
  • Interpret in courts, jails, attorney-client meetings, and for judges and legal professionals; frequently engaged for legal motions and hearings.
  • Comfortable traveling to client residences for home visits if necessary (e.g., social services, DSHS).
  • Use remote platforms (Zoom, Teams, WebEx), phone interpreting software, and agency scheduling/CRM tools.

Senior Customer Service Manager / Senior Sales & Service Manager

U.S. Bank
, WA
  • Managed client service teams to ensure high-quality customer support and regulatory compliance.
  • Trained and coached staff, resulting in improved client satisfaction metrics.
  • Developed processes that streamlined service delivery for enhanced efficiency.
  • Cultivated strong communication and problem-solving skills applicable in high-stakes interpreting scenarios.

Education

Master of Laws (LL.M.) -

Kozminski University
Warsaw, Poland

Skills

  • Consecutive interpreting
  • Simultaneous interpreting
  • Video Remote Interpreting (VRI)
  • Telephonic Interpreting (VIR)
  • Immigration interpreting
  • Educational interpreting
  • Social-services interpreting
  • Professional training interpreting
  • Legal and in-court interpreting
  • Cultural mediation
  • Patient advocacy
  • Zoom
  • Microsoft Teams
  • Cisco WebEx
  • Remote interpreting platforms
  • Audio/video equipment basics
  • Familiarity with HIPAA protocols
  • Group setting interpretation

Certification

  • HCA Certified Interpreter (LTC/DSHS)— Russian
  • HCA Registered / Authorized Interpreter (LTC/DSHS)— Polish
  • Ongoing continuing education and professional interpreter trainings (medical terminology, ethics, remote interpreting platforms).

References

Available upon request.

Languages

  • Russian, HCA Certified
  • Polish, HCA Registered / Authorized
  • Ukrainian, Fluent
  • Armenian, Fluent

Availability And Preferences

Available for on-site and remote assignments; weekday availability. Prefers block bookings/back-to-back appointments when possible to maximize efficiency; values predictable scheduling to balance professional commitments with family schedule.

Languages

Russian
Native/ Bilingual
Polish
Native/ Bilingual
Ukrainian
Full Professional
Armenian
Native/ Bilingual

Timeline

Freelance Interpreter

Self Employed and Sub-Contractor
01.2015 - Current

Senior Customer Service Manager / Senior Sales & Service Manager

U.S. Bank

Master of Laws (LL.M.) -

Kozminski University

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