Summary
Overview
Work History
Education
Skills
Accomplishments
Pronouns
Timeline
Generic
Avery Thurston

Avery Thurston

Greater Seattle Area,WA

Summary

Organized and dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision, either independently or with a team. Proven track record of providing exceptional customer service across multiple professional settings. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.

Overview

9
9
years of professional experience

Work History

Crew Member

Trader Joe's
09.2024 - Current
  • Assists customers with locating items and answering questions, resulting in a positive shopping experience.
  • Collaborates with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
  • Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.

Employment Consultant

Vadis
10.2022 - 07.2024
  • Supported caseload of 10-20 individuals with intellectual and developmental disabilities, in obtaining, or retaining gainful employment, based on unique needs and circumstances.

Assistant Manager

Village Medicine
08.2021 - 08.2022
  • Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.

Account Exec./Legal Marketing Specialist

Avvo
03.2021 - 08.2021
  • Enhanced sales through utilization of persuasive communication skills and thorough product knowledge.

Senior Account Executive

SparkSMB
08.2019 - 02.2021
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.

Assistant Manager

Deep Roots Tattoo and Body Piercing
08.2016 - 08.2019
  • Offered hands-on, personalized, assistance to approximately 30 customers per shift, assessing needs, and maintaining current knowledge of consumer preferences, generating repeat business.

Research Assistant

UW - Social Identity Lab + Stereotypes, Identity, and Belonging Lab
06.2016 - 04.2019
  • Enhanced research quality by meticulously collecting and analyzing data from various sources.

Education

B.S. - Marine Science

CSU, Monterey Bay
Seaside
12.2015

A.S. - Science and Math

San Joaquin Delta College
Stockton
05.2012

Skills

  • Customer Service
  • Collaboration
  • Tech Savvy
  • Records Management
  • Scheduling
  • Training/Coaching
  • Social Media/Marketing
  • Information Security
  • Report Writing
  • Database Management
  • Quality Assurance
  • Workflow Optimization

Accomplishments

  • Committee Member, Equity, Diversity, and Inclusion - Vadis (current employer), Leading initiatives to revise training materials with inclusive language, championing equitable policies and programs while fostering open dialogue through workshops and events.Facilitating the development and delivery of interactive training modules on LGBTQ+ terminology, pronoun usage, and allyship strategies.
  • Publication, Goh, J. X., Kort, D. N., Thurston, A. M., Benson, L. M., & Kaiser, C. R. (2019)."Does concealing a sexual minority identity prevent exposure to prejudice?"Social Psychology and Personality Science, 10(8), 1056-1064.http://doi.org/10.31234/osf.io/mz29wOpen Access Link: https://psyarxiv.com/mz29w/download?format=pdf
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
  • Collaborated with other team members to achieve monthly sales targets consistently.

Pronouns

He/Him/His

Timeline

Crew Member

Trader Joe's
09.2024 - Current

Employment Consultant

Vadis
10.2022 - 07.2024

Assistant Manager

Village Medicine
08.2021 - 08.2022

Account Exec./Legal Marketing Specialist

Avvo
03.2021 - 08.2021

Senior Account Executive

SparkSMB
08.2019 - 02.2021

Assistant Manager

Deep Roots Tattoo and Body Piercing
08.2016 - 08.2019

Research Assistant

UW - Social Identity Lab + Stereotypes, Identity, and Belonging Lab
06.2016 - 04.2019

B.S. - Marine Science

CSU, Monterey Bay

A.S. - Science and Math

San Joaquin Delta College