Anya Brown
Rock Island,USA
Summary
Achieved high customer satisfaction ratings through attentive service and food quality. Maintained compliance with food safety regulations, contributing to a safe dining environment. Streamlined food preparation processes, improving overall efficiency in service delivery.
Overview
15
15
years of professional experience
Work History
Cashier
Einstein bagels
09.2014 - 03.2020
- Achieved high customer satisfaction by promptly resolving food and service issues. Enhanced order accuracy through clear communication of customer requests. Facilitated smooth payment transactions and addressed guest concerns with professionalism. Delivered meals efficiently while maintaining a welcoming atmosphere.
Cook/cashier
Hungry Hobo
03.2013 - 02.2014
- Achieved high customer satisfaction by delivering fresh, hot meals in a timely manner. Enhanced team communication and collaboration to improve service delivery. Streamlined order processing and payment handling, effectively resolving guest concerns. Facilitated efficient meal service at various locations. Improved food preparation processes through skilled cutting, chopping, and cooking techniques. Optimized packaging of menu items and drink orders for customer convenience. Leveraged Point of Sale (POS) system to enhance order accuracy and efficiency.
3rd Shift Cashier
Mcdonalds, RHC Management
04.2011 - 02.2013
- Assisted customers with prompt and courteous service. Maintained current knowledge of menu items and preparation methods. Helped guests choose menu selections in a friendly manner. Suggested additional menu items to enhance customer experience. Addressed customer needs and resolved issues effectively. Processed transactions accurately during busy shifts. Kept front counter and dining area clean and organized. Answered customer inquiries about the menu promptly. Managed cash register operations and balanced cash drawers. Collaborated with team members to maintain workflow during peak hours. Trained new staff on cash handling and customer service practices. Monitored inventory levels and reported shortages. Followed food safety and hygiene standards. Maintained a tidy work environment to support a positive customer experience.
Dietary Aide
Generations Center For Senior Living
12.2020 - 06.2021
- Prepared and served meals according to dietary guidelines and resident preferences.
- Assisted in maintaining kitchen cleanliness and organization, ensuring compliance with health standards.
- Collaborated with dietary team to develop meal plans that meet nutritional needs of residents.
- Trained new staff on food safety protocols and proper meal preparation techniques.
Dietary Aide/ Housekeeper
Friendship Manor Nursing Home
06.2021 - Current
- Prepared and served nutritious meals in accordance with dietary guidelines for residents.
- Assisted in meal planning by considering individual dietary restrictions and preferences.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring compliance with health standards.
- Coordinated with nursing staff to address residents' specific nutritional needs and preferences.
- Trained new staff on food safety protocols and proper meal service techniques.
Education
High School Diploma - All Required
Rock Island High School
Rock Island, IL, usa01.2008
Skills
- Achieved high levels of accuracy in cash handling, contributing to financial integrity Enhanced team performance through reliable collaboration and support Cultivated a professional appearance that positively influenced customer interactions Maintained stamina for prolonged standing, ensuring operational efficiency Leveraged math and language skills to facilitate effective communication Delivered outstanding customer service, resulting in increased client loyalty Excelled in managing multiple tasks simultaneously, improving overall productivity Expanded skill set through cross-training in all operational areas Gained practical experience in nursing home settings, enhancing care delivery Demonstrated quick learning abilities, adapting to new processes seamlessly Obtained food handler certification, reinforcing commitment to safety and quality
Timeline
Dietary Aide/ Housekeeper
Friendship Manor Nursing Home
06.2021 - Current
Dietary Aide
Generations Center For Senior Living
12.2020 - 06.2021
Cashier
Einstein bagels
09.2014 - 03.2020
Cook/cashier
Hungry Hobo
03.2013 - 02.2014
3rd Shift Cashier
Mcdonalds, RHC Management
04.2011 - 02.2013
High School Diploma - All Required
Rock Island High School