Anya Collins
Fort Worth,TX
Summary
I've accomplished over 5 years of success in administrative support, building strong skills in organization, communication, and customer service. Passionate about helping people and creating positive workplace experiences, 1 am currently pursuing a Human Resources Specialist Certificate at Tarrant County College. My goal is to combine my administrative expertise with my passion for people to build a successful career in Human Resources.
Overview
3
3
years of professional experience
Work History
Communications Specialist
Hyatt Regency DFW
01.2026 - Current
- Managed high-volume inbound and outbound calls to ensure effective communication and service delivery.
- Coordinated guest requests while maintaining accurate records to enhance guest satisfaction.
- Supported daily operations by organizing communication and processes for seamless workflow.
Customer Service Specialist
Alight Solutions
06.2025 - 12.2025
- Scheduled appointments and coordinated follow-ups to ensure client satisfaction.
- Maintained accurate CRM records to support effective client interactions.
- Handled confidential information while addressing client concerns to enhance trust.
Debt Collection Specialist
PRA Group
02.2024 - 10.2024
- Updated CRM data and coordinated resolutions for delinquent accounts, ensuring compliance with collection policies.
- Managed outbound calls for delinquent accounts using PRA Group collection systems.
- Negotiated payment arrangements within company policies and federal collection guidelines.
- Reviewed account histories to verify balances, notes, and debtor contact details.
- Maintained accurate customer records and documentation to support collections process.
Front Office Assistant
Prospect Airport Services
05.2023 - 01.2024
- Delivered front office and administrative support to ensure smooth operations.
- Responded to incoming calls promptly and assisted with daily operations.
- Coordinated staffing schedules and maintained accurate records to optimize resource allocation.
Education
Human Resources Specialist Certificate -
Tarrant County College
Fort Worth, TX 08.2026 - 10.2026
High School Diploma -
Skills
- Communication strategies
- Customer Service
- CRM Systems
- Project Management
- Administrative Support
- Microsoft Office Suite
- Organization
- Content Management
- Communication Strategy
Timeline
Human Resources Specialist Certificate -
Tarrant County College
08.2026 - 10.2026
Communications Specialist
Hyatt Regency DFW
01.2026 - Current
Customer Service Specialist
Alight Solutions
06.2025 - 12.2025
Debt Collection Specialist
PRA Group
02.2024 - 10.2024
Front Office Assistant
Prospect Airport Services
05.2023 - 01.2024