Anya Pinero Fadul
Matthews,NC
Summary
Customer service specialist with international experience in food industry roles, including waiter and host. Proven ability to enhance team performance and implement innovative solutions, leading to improved management practices. Certified in food safety, with a track record of advancing to managerial positions through dedication and skill development.
Dynamic professional with a focus on leadership and community engagement in social work. Collaborated with low-income communities to enhance quality of life through targeted support initiatives. Committed to fostering positive relationships and driving impactful change in diverse environments.
Dedicated educator with over 10 years of experience in private tutoring across various educational levels. Passionate about special education and preschool volunteering, demonstrating empathy and patience. Proven ability to adapt teaching methods to meet individual student needs, ensuring effective learning outcomes.
Overview
8
8
years of professional experience
Work History
Server
OGGI Ristorante Italiano
05.2024 - 01.2025
- Provide quality hospitality with warm greetings and good posture and presentation
- Offering extensive and detailed knowledge of the dishes (along with possible allergens, intolerances or unusual flavors) with the ability to recommend and adapt to the needs of each client
- Preparations of cocktails from the menu as well as popular cocktails when needed
- Proper pouring and wine presentation
- Efficiency and attention to detail when taking orders in person, by phone or online food ordering platform as well as transferring the order to POS
- Quick learning and correct handling of the Toast platform
- Mastering the quality of multitasking through powerful teamwork
- Exceed cleaning expectations in common areas under my control and/or scope (tables, packaging area, entrance) as well as help other colleagues when possible and necessary (waiters, runners, bussers, dishwashers, and others).
- Maintain service label by removing finished dishes, place necessary utensils depending on the courses or types of meals, offer cheese, pepper, drinks or water service when necessary and appropriate
Stylist
Mainstream Boutique
04.2024 - 05.2024
- Receive customers, ask for their needs and help them with questions about colors, sizes and styles available
- Auxiliary with clothing combinations, help customers to create and visualize images of future possible outfits and for which potential occasions to use it, talk about available accessories
- Management and knowledge of social networks of the place (Facebook, Instagram)
- In-person Store Operation (Dashboard - Heartland Retail): return policy (regular days, holidays and gifts), return and damages, gift cards, costumer hold, search for availability of sizes and colors, print price labels, visual knowledge of statistics and sales value
- Store Operation by telephone (Homebase): Schedule standards, social networks, payment methods
- Order and cleaning of the local: packages receiving, unpacking, clothing care (invoices inventory review, steaming, labeling, placing on the floor consistent with aesthetics), cleaning of general areas before opening and after closing the boutique
- Constantly remerchandise for fluidity of garments and attraction of customers (especially between seasons)
Logistics Specialist
RXO
09.2023 - 10.2023
- Create and analyze freight data (assign carriers, ideal prices and other data associated with shipment)
- Tracking and tracing loads (pickup, shipping, transition/location and delivery update as well as possible solutions to problems related to it (connection with the point mentioned below)
- Constant communication with clients, carriers, customer service of companies via email and office telephone
- Attend weekly plan meetings and company updates
- Review delivered packages and delivery and transition details
- Billing
Bartender/Server and Manager's assistant
Poplar Tapas Wines & Spirits
06.2022 - 07.2023
- Mixologist: know how to make drinks from the menu in addition to popular known cocktails and create new drinks with and without alcohol (mocktails)
- Average knowledge of available wines (at national and international level)
- Daily and detailed cleaning along with weekly inventory
- Knowledge of handling Square software by training as a manager's assistant
Hostess/Busser
Central 1123
02.2019 - 07.2019
- To attend and correctly locate the people (having costumers with special needs such as wheelchairs, walking sticks or parents with babies with or without strollers) on both floors of the restaurant
- Change/create/paint a blackboard with the daily special menu as well as keeping menus and nearby areas sanitized
- Special care (locate and help) dog owners with their own pet utensils or those we provided in the place (dog water bowls)
- Supporting parents carrying and storing baby stroller and/or taking diaper bags upstairs to the daycare (which was located on the 2nd floor)
- Help waiters to clean their tables or/and ran dishes
- Learn breathing exercises (we had meditation classes every two weeks) to deal with stress in a constantly busy environment, and also team work (as pair exercises)
Server
Galia Chef
01.2019 - 02.2019
- Wine knowledge (complexity of flavors, smells and composition as well as origin and prices)
- Cheeses knowledge and how to pair them with wine
- Brief knowledge of French gastronomy (both savory and sweet dishes, fusion and authentic-made dishes as well)
Advance (Event Server)
Hard Rock Cafe Ccs
05.2018 - 10.2018
- Knowledge of the history of the franchise (how and when they start, countries in which it is located, other types of premises outside the food industry) besides details of the menu (ingredients order, meat measures, detailed composition of the dishes)
- Intermediate bar knowledge: knowing how to mix/measure (base, modifier and enhancers) correctly and served menu's cocktails
- Intermediate kitchen knowledge: food safety (where to locate food depending on the type, temperatures, correct utensils to use), ingredients, correct plating
- Intermediate knowledge of the store's cash register
- Intermediate knowledge of hostess
- Physical and practical test in all areas of the restaurant
- Event server initially (advance) and then hired as a regular waitress with schedules
Social Worker
Dirección de Proyección y Relaciones Comunitarias
10.2016 - 03.2017
- Social work coordinator (teacher) of the Identidad, Liderazgo y Compromiso I chair for Psychology students
- Community solutions assistant in the Antimano parish (low-income neighborhood)
- Secretary and creative content creator for the Comprehensive Development
Archivist
Centro de Archivos AC, C.A.
08.2016 - 09.2016
- Temporary work of transcription and archiving of documents during the holiday periods of the University
- Line: Psychology Area (social work of the Andrés Bello College and attached areas)
Education
No Degree - Modeling
Concept Model Management
Caracas, VenezuelaBachelor of Science - Psychology
Universidad Católica Andrés Bello
Caracas, Venezuela01.2017
Skills
- Empathy
- Adaptability
- Willingness and desire to learn and improve
- Patience
- Positive attitude
- Problem-solving skill
- Competent
- Attentiveness
- Proactive
- People-oriented
- Responsibility
- Active listening
- Emotional intelligence
- Positive language
- Time management
- Creativity
- Confidence
- Authenticity
- Tenacity
- Goal-oriented focus
Languages
Spanish - Native
Native or Bilingual
English - Fluent
Professional Working
Japanese
Elementary
Certification
ServSafe Certification
American National Standards Institute (ANSI) - Conference for Food Protection (CFP) 04/18/2022 - 04/18/2027: The importance of food safety, good personal hygiene, time and temperature control, preventing cross-contamination, cleaning and sanitizing, safe food preparation, receiving and storing food, methods of thawing, cooking, cooling and reheating food, HACCP (Hazard Analysis and Critical Control Points), food safety regulations
Community Service & Volunteer Work
- HOSPITAL DE NINOS J.M. DE LOS RIOS - Location: Av. Vollmer, Caracas 1050, Distrito Capital, Caracas - Position: Volunteer in arrangement of articles for children with cancer
- CENTRO DE EDUCACIÓN INICIAL "RISAS" - Location: Av. San Miguel, Caracas 1050, Distrito Capital, Caracas - Position: Preschool assistant
- FUNDACION ESPECIALMENTE AMIGOS - Location: Subida Del Carmen,Caracas 1100, Distrito Capital, Caracas - Position: Teacher in directed tasks for children, young people and adults with special needs
References
• HOLLOWAY, Jennifer - Phone Number: (704) 953-0260
• ZAVALA, Munier - Phone Number: (786) 961-1713
• CONRADSEN, Susan - Phone Number: (704) 345-8677
• DOMINGUEZ, Ariana - Phone Number: (704) 777-2210
Timeline
Server
OGGI Ristorante Italiano
05.2024 - 01.2025
Stylist
Mainstream Boutique
04.2024 - 05.2024
Logistics Specialist
RXO
09.2023 - 10.2023
Bartender/Server and Manager's assistant
Poplar Tapas Wines & Spirits
06.2022 - 07.2023
Hostess/Busser
Central 1123
02.2019 - 07.2019
Server
Galia Chef
01.2019 - 02.2019
Advance (Event Server)
Hard Rock Cafe Ccs
05.2018 - 10.2018
Social Worker
Dirección de Proyección y Relaciones Comunitarias
10.2016 - 03.2017
Archivist
Centro de Archivos AC, C.A.
08.2016 - 09.2016
No Degree - Modeling
Concept Model Management
Bachelor of Science - Psychology
Universidad Católica Andrés Bello
Similar Profiles
Rino BianchiRino Bianchi
Busser at Villa Verone Ristorante ItalianoBusser at Villa Verone Ristorante Italiano
Patrick KelleyPatrick Kelley
Assistant Manager at Biaggi's Ristorante ItalianoAssistant Manager at Biaggi's Ristorante Italiano
Andrew RuizAndrew Ruiz
Restaurant Busser at Ca' Marco Ristorante ItalianoRestaurant Busser at Ca' Marco Ristorante Italiano
Paige FletcherPaige Fletcher
Operations and Customer Service Manager at Ambra Leroy Medical Products, LLCOperations and Customer Service Manager at Ambra Leroy Medical Products, LLC
Stephen RivlinStephen Rivlin
Billing Specialist Rep2 at Spectrum/CharterBilling Specialist Rep2 at Spectrum/Charter