Jenna Calderone
Gilberts,IL
Summary
UIUC Communications major with a Business minor, bringing strong customer service, communication, and organizational skills developed through hands-on hospitality experience. Skilled in managing fast-paced environments, training new staff, and handling guest interactions with professionalism. Supported by academic work in marketing and business, and motivated to apply these strengths in a summer internship.
Overview
5
5
years of professional experience
Work History
Hostess
Biaggi’s Ristorante Italiano
09.2024 - Current
- Managed seating flow and coordinated reservations to ensure efficient front-of-house operations during high-volume shifts.
- Communicated with guests and staff to solve issues quickly and maintain a positive dining experience.
- Delivered professional, friendly service while managing fast-paced and stressful environments.
- Supported team operations by organizing waitlists, tracking table turnover, and assisting servers and managers as needed.
- Answered reservation and takeout calls, providing guests with clear information and helpful service.
- Trained new hosts on daily procedures, customer service practices, and front-of-house operations.
Lifeguard
Stingray Bay Family Aquatic Center
05.2021 - 09.2021
- Monitored pool activities to ensure safety of all patrons and prevent accidents.
- Responded swiftly to emergencies, performing first aid and CPR as necessary.
- Conducted regular safety inspections of pool facilities and equipment for compliance.
- Enforced facility rules and regulations, maintaining a safe swimming environment.
Education
Bachelor of Arts - Communications
University of Illinois At Urbana-Champaign
Champaign, IL05-2027
Skills
- Customer service
- Effective multitasking
- Phone etiquette
- Verbal communication
- Written communication
- Team collaboration
- Training & onboarding
- Time management
- Organization
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
Film and entertainment media, music, marketing and brand strategy, digital content creation, social media trends, event planning, travel, and photography
Timeline
Hostess
Biaggi’s Ristorante Italiano
09.2024 - Current
Lifeguard
Stingray Bay Family Aquatic Center
05.2021 - 09.2021
Bachelor of Arts - Communications
University of Illinois At Urbana-Champaign