ANYA PRIDDEE
North Port,USA
Summary
Innovative leader with more than 20 years of experience, inclusive of managing others, delivering exceptional customer service, process improvement and project management. Highly-developed analytical skills and proven ability to identify problems and implement effective solutions while remaining efficient. Driven to communicate well and establish strong rapport in the field of healthcare and service administration, working effectively with a diverse group of people. Empathetic and intuitive in executive interactions and adept at building trust and strong client relations. Areas of expertise include… Best Practices Implementation, eMAR Implementation, Training & Coaching, Data-Driven Decision Making, HIPAA, Business Acumen, Team Building & Leadership, Gap & Deficiency Identification, Conflict Resolution, Process Redesign & Improvement, Client Relationship Management, Multi-site travel and coverage.
Overview
21
21
years of professional experience
Work History
Director of Sales and Marketing
Guardian Pharmacy SWFL
02.2024 - 10.2024
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.
- Evaluated customer feedback and market data to refine product offerings, enabling a more tailored approach to client needs.
- Established new distribution channels, expanding the company''s reach into untapped markets.
- Analyzed sales and marketing data for improved strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Director of Operations
Guardian Pharmacy SWFL
01.2022 - 02.2024
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Sale and Account Mangement | Emar Spc. | RPH-T
Guardian Pharmacy SWFL
01.2010 - 06.2022
- Monitored quality assurance, labor relations, employee and departmental safety for a multitude of risk tolerances
- Collaborated directly alongside all members of the healthcare team to modernize day-to-day operations and further develop levels of patient care services, exceeding standards of care
- Enforced streamlined patient satisfaction tools to gauge success measures of performance across the continuum
- Advocated for all patient populations by providing the highest quality care possible, ensuring regulations are met at the local, state, and federal levels, as well as in compliance with Board of Pharmacy requirements
- Performed mock surveys at ALFs and SNFs to ensure customers followed state regulations: as they pertain to Infection Control, med pass, patient safety, medication management, etc
- Drove the transition of newly implemented Florida Statutes, continuously refining education and training methods to develop and clarify core competencies
- Oversaw compliance with national, state, and local regulatory requirements; accomplished through developing training materials, and regularly updating policy and procedure manuals per CMS Mega rule, FS 58-5.0185, etc
- Coordinated training presentations to customers, inclusive of over 1500 Nurses, Administrators, Directors and Med Techs annually; overseeing design and development of educational strategies for internal and external customers
- Managed vendor relations and negotiations
- Attended trade shows and sales conferences while collaborating with colleagues to exchange selling strategies and marketing information
- Provided operational leadership to internal team to comply with customer and patient needs
- Direct involvement with recruiting new hires, including budgeting and training
- Collaborated with customers to identify areas of opportunities in order to train and develop team to accomplish patient satisfaction
- Designed and implemented interdepartmental problem logs, in turn updating variance reporting processes and enhancing open-door communication
- Heightened customer satisfaction rates by greater than 20% through the reduction of error rates to
- Piloted and Championed Employee Satisfaction Initiative inclusive of newsletter, recognition and events
- Subject matter expert on Opus, TCGRX, Sales Force, Caresuite (QuickMar), PCC, Alice, Sushoo, Care Synchrony, Eldermark, & Accuflo
- Certified Pharmacy Tech that supported operations and continuous process improvement initiatives
Pharmacy Tech | Operations
WALGREENS
01.2004 - 12.2008
- Served general public through filling prescriptions, verifying insurance, clarifying orders with physician’s’ offices and validating controlled medications through system
- Assisted patients with insurance clarifications, pharmacist consultations and general medication assistance
- Skilled in time management with answering phones, filing, addressing patient needs, and managing high volumes of prescription fills simultaneously
SIMS Coordinator | Inventory Management
WALGREENS
01.2004 - 12.2008
- Responsible for monthly inventory audits, procurement, and budgeting
- Performed data entry and maintained inventory control
- Managed loss prevention logs for returns and damaged items in addition to shrinkage
Education
Radiology Tech -
EDISON COMMUNITY COLLEGE
Piqua, OH01.2003
Computer Information Systems -
UNIVERSITY OF WEST FLORIDA
01.2002
High School Diploma -
Venice High School
Venice05-2000
Skills
- Best Practices Implementation
- EMAR Implementation
- Training & Coaching
- Data-Driven Decision Making
- HIPAA
- Business Acumen
- Team Building & Leadership
- Gap & Deficiency Identification
- Conflict Resolution
- Process Redesign & Improvement
- Client Relationship Management
- Multi-site travel and coverage
- Long-term Care Pharmacy Tech Skills
- Attention to Detail
- Systems and software expertise
- Partnership Development
- Data Analytics
- Customer Service
- Client Base Retention
Qualifications Summary
Innovative leader with more than 20 years of experience, inclusive of managing others, delivering exceptional customer service, process improvement and project management. Highly-developed analytical skills and proven ability to identify problems and implement effective solutions while remaining efficient. Driven to communicate well and establish strong rapport in the field of healthcare and service administration, working effectively with a diverse group of people. Empathetic and intuitive in executive interactions and adept at building trust and strong client relations., Best Practices Implementation, eMAR Implementation, Training & Coaching, Data-Driven Decision Making, HIPAA, Business Acumen, Team Building & Leadership, Gap & Deficiency Identification, Conflict Resolution, Process Redesign & Improvement, Client Relationship Management, Multi-site travel and coverage
Timeline
Director of Sales and Marketing
Guardian Pharmacy SWFL
02.2024 - 10.2024
Director of Operations
Guardian Pharmacy SWFL
01.2022 - 02.2024
Sale and Account Mangement | Emar Spc. | RPH-T
Guardian Pharmacy SWFL
01.2010 - 06.2022
Pharmacy Tech | Operations
WALGREENS
01.2004 - 12.2008
SIMS Coordinator | Inventory Management
WALGREENS
01.2004 - 12.2008
Computer Information Systems -
UNIVERSITY OF WEST FLORIDA
Radiology Tech -
EDISON COMMUNITY COLLEGE
High School Diploma -
Venice High School
Similar Profiles
Joshua RichardJoshua Richard
Pharmacy Assistant at Guardian PharmacyPharmacy Assistant at Guardian Pharmacy
Parastoo SherkatParastoo Sherkat
Pharmacy Assistant, Volunteer at Guardian PharmacyPharmacy Assistant, Volunteer at Guardian Pharmacy
NAZIA ALINAZIA ALI
Pharmacy Technician (Part-time) at KW Guardian PharmacyPharmacy Technician (Part-time) at KW Guardian Pharmacy