Anya Robertson
Riverview,FL
Summary
Strategic Social Worker with over 10+ years of practice; 4 years of functional case management leadership experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies to inspire successful community initiatives, develop quality improvement activities and achieve financial goals.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Behavioral Health Care Manager
Humana
08.2021 - Current
- Provide comprehensive case management services, create treatment plans, and connect members and families to appropriate resources for case load of 40 members.
- Improve client outcomes through development of comprehensive, individualized care plans.
- Serve as resource/educator for peers and new hires.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Psychosocial Chairperson-Cancer Committee
AdventHealth
09.2015 - 08.2021
- Created biopsychosocial assessment and policy in tandem with standards stipulated by National Cancer Registrar Association which contributed to the organization's accreditation in 2016.
- Created the organization's first Cancer Support Follow-up assessment form for current and former patients up to 90 days post completion of treatment.
- Served as pioneer for organization's first online Cancer Support Group
- Collaborated with legal, medical providers and other professional teams to review and maintain compliance with regulations.
Case Management Supervisor
AdventHealth
07.2017 - 06.2021
- Performed audits for compliance and efficiency with guidelines stipulated by multiple regulatory agencies including ACHA (Agency for Healthcare Administration), JACHO (Joint Commission on Accreditation of Healthcare), CMS (Centers for Medicare & Medicaid), etc.
- Facilitated ongoing professional development opportunities for 20+ staff members, ensuring staff remain current on trends and best practices within the field of case management.
- Strengthened community partnerships through regular outreach initiatives and collaborative projects aimed at improving service delivery and reducing hospital length of stay.
- Collaborated with physicians, nursing leadership, finance and other disciplines to ensure successful care delivery and budget management.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
Social Work Case Manager
AdventHealth
06.2015 - 07.2017
- Served as department educator regarding utilization review, care coordination, patient access, discharge planning, and acute care or community -based social services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Enhanced patient well-being by conducting comprehensive assessments and developing tailored care plans; case load of 50.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Social Work- Case Manager (Internship)
St. Joseph's Children's Hospital
08.2014 - 05.2015
- Enhanced professional knowledge and development through participation in educational programs, seminars, workshops and professional affiliations to keep coworkers up to date of changes within Case Management
- Conducted biopsychosocial assessments with patients to identify their needs and documented results in patient's medical chart; maintained case load of 10-20 patients.
- Mitigated crisis situations through active listening, de-escalation techniques, and timely intervention where needed.
- Empowered clients to achieve greater independence by facilitating skill-building workshops covering topics such as budgeting, physical wellness, and conflict resolution.
Education
Doctor of Business Administration - Healthcare Management & Leadership
California Intercontinental University
Irvine, CA06.2025
Master of Social Work -
University of South Florida
Tampa, FL05.2015
Bachelor of Social Work -
University of South Florida
Tampa, FL12.2013
Skills
- Strategic Thinker
- Inclusive Management
- Culturally Aware
- Team player; able to work independently
- Strong Leadership Qualities
- Collaborator
- Conflict resolution
- Community Outreach
- Grief counseling
- Advocacy
- Effective Time Management
- Computer: Cerner, Epic, Practice Fusion, Navi Health (Curaspan), Athena, MS Word, Excel, PowerPoint, DA-2, InterQual
Certification
- License Clinical Social Worker, Florida Mental Health Profession, 2017, Present
- Accredited Case Manager (ACM), American Case Management Association, 2017, Present
- Certified Case Manager (CCM), Commission for Case Management Certification, 2016, Present
Timeline
Behavioral Health Care Manager
Humana
08.2021 - Current
Case Management Supervisor
AdventHealth
07.2017 - 06.2021
Psychosocial Chairperson-Cancer Committee
AdventHealth
09.2015 - 08.2021
Social Work Case Manager
AdventHealth
06.2015 - 07.2017
Social Work- Case Manager (Internship)
St. Joseph's Children's Hospital
08.2014 - 05.2015
Doctor of Business Administration - Healthcare Management & Leadership
California Intercontinental University
Master of Social Work -
University of South Florida
Bachelor of Social Work -
University of South Florida
References Available
Available upon request
Professional Affiliations/ Volunteer
- Meals on Wheels of Tampa Volunteer (July 2022-Present)
- Membership: Tau Sigma National Honor Society, Phi Alpha National Honor Society & American Red Cross.
References Available
Available upon request
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