Bianca Nwokem LCSW-S
Houston,TX
Summary
Licensed Clinical Social Worker with expertise in care management and coordination within integrated healthcare settings. Demonstrated success in managing complex caseloads, conducting risk assessments, and facilitating care transitions. Strong collaboration with multidisciplinary teams to enhance patient outcomes and operational efficiency. Targeting opportunities as a Care Manager or Care Coordinator in corporate or payer-based healthcare organizations.
Overview
9
9
years of professional experience
Work History
Behavioral Health Care Manager
Memorial Hermann
Houston, TX
08.2023 - Current
- Managed active caseload of approximately 65 members within integrated care model.
- Conducted structured assessments to identify clinical risks, functional needs, and service gaps.
- Developed and monitored individualized care plans aligned with organizational guidelines.
- Coordinated services across primary care, behavioral health, and specialty providers.
- Monitored progress and facilitated timely care transitions, including referrals and program completion.
- Documented care activities in accordance with internal standards and regulatory requirements.
- Participated in interdisciplinary case reviews to ensure service appropriateness and alignment.
Geriatric Counselor PRN
Truecare Physicians
Houston, TX
08.2023 - 01.2024
- Conducted structured assessments for older adults with complex care needs.
- Coordinated services among providers, caregivers, and community resources.
- Facilitated continuity of care through effective follow-up planning.
Medical Social Worker
DaVita
Houston, Texas
03.2022 - 08.2023
- Evaluated and implemented patient care strategies with multidisciplinary team to enhance treatment outcomes.
- Conducted psychosocial assessments to identify patient needs and develop tailored plans.
- Provided ongoing counseling and support, guiding patients through treatment options and coping strategies.
Telehealth Therapist
Sexual Assault Resource Center
College Station, TX
03.2021 - 03.2022
- Delivered trauma-informed therapy via weekly telehealth sessions, utilizing diverse therapeutic modalities.
- Provided emotional support during crises while advocating for clients and connecting them with essential resources.
- Monitored client progress in individual and group therapy, intervening to ensure safety and stability.
Remote Crisis Counselor
University Of Texas At Arlington
Arlington, TX
05.2020 - 12.2020
- Conducted intake assessments to evaluate mental health needs and eligibility for crisis services, providing timely psychosocial interventions during the COVID-19 pandemic.
- Utilized active listening and collaborative problem-solving techniques to de-escalate crises and develop care plans.
- Addressed mental health issues by facilitating access to external aid.
Assistant Director of Social Services
The Oasis Treatment Center
Houston, TX
08.2019 - 05.2020
- Led group therapy sessions designed for client rehabilitation within day programs.
- Worked alongside clinical team to embed mental health research into effective treatment plans.
- Directed clients to relevant community and state social services, facilitating resource access.
Registered Behavior Therapist
Spectrum Of Hope
Houston, TX
03.2017 - 02.2019
- Administered behavioral therapy to adolescents and adults diagnosed with autism and related challenges.
- Promoted independence by instructing clients in vital life skills.
- Applied behavior analysis (ABA) techniques for data recording and progress assessment.
Education
Master's of Social Work - Mental Health And Substance Abuse
The University of Texas At Arlington
Arlington, TX12.2020
Bachelor of Science - Public Health
University of Houston
Houston, TX12.2016
Skills
- Care Management & Coordination
- Member Engagement & Outreach
- Risk Stratification & Needs Assessment
- Care Transitions & Discharge Planning
- Provider Collaboration
- Resource Coordination & Referrals
- Documentation & Quality Compliance
- HIPAA & Regulatory Standards
- EHR & Clinical Systems (Epic and Cerner)
Licenses
LICENSED CLINICAL SOCIAL WORKER
LICENSED CLINICAL SOCIAL WORKER SUPERVISOR
Timeline
Behavioral Health Care Manager
Memorial Hermann
08.2023 - Current
Geriatric Counselor PRN
Truecare Physicians
08.2023 - 01.2024
Medical Social Worker
DaVita
03.2022 - 08.2023
Telehealth Therapist
Sexual Assault Resource Center
03.2021 - 03.2022
Remote Crisis Counselor
University Of Texas At Arlington
05.2020 - 12.2020
Assistant Director of Social Services
The Oasis Treatment Center
08.2019 - 05.2020
Registered Behavior Therapist
Spectrum Of Hope
03.2017 - 02.2019
Master's of Social Work - Mental Health And Substance Abuse
The University of Texas At Arlington
Bachelor of Science - Public Health
University of Houston