Kendra Jacobs
South Daytona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As well as a social work graduate with a robust foundation in counseling and case management, dedicated to fostering student success and personal growth. With experience in case management and advocacy, I excel in creating nurturing environments that support academic and emotional well-being. .
Overview
7
7
years of professional experience
Work History
Behavioral Health Care Manager
Ennoble Care Inc.
Silver Spring
05.2025 - 07.2025
- Conduct initial assessments with patients referred to BHI services.
- Build rapport with patients with in-person and telehealth services.
- Collaboratively work with the patient's health provider and psych consults.
- Create care plans for patients utilizing behavioral health services.
- Conduct GAD-7 and PHQ-9 screenings for patients.
STUDENT SUCCESS COORDINATOR
JSSA
Rockville
07.2024 - 04.2025
- Coordinate student success initiatives, fostering academic growth and personal development.
- Implement innovative strategies to enhance student engagement and retention.
- Provide comprehensive support to students, addressing academic, social, and emotional needs.
- Create a nurturing environment that promotes holistic student well-being.
- Foster partnerships with faculty and staff to create integrated support networks.
- Develop and implement tailored interventions for student success.
- Drive academic growth through targeted programs, fostering a nurturing environment that measurably enhances student well-being and performance.
- Offer comprehensive guidance addressing academic, social, and emotional needs, creating a supportive ecosystem for student development.
- Coordinate student check-ins for after-school programs, ensuring smooth transitions.
- Support homework activities, fostering academic growth and understanding.
- Design engaging activities to minimize screen time, promoting creativity and interaction.
PROGRAM ASSISTANT
Sidwell Friends School
Washington
09.2023 - 06.2024
- Coordinate student check-ins for after-school programs, ensuring smooth transitions.
- Support homework activities, fostering academic growth, and understanding.
- Implement engaging activities to minimize screen time, promoting creativity, and interaction.
CASE MANAGER
Optimal Health Care Inc
Silver Spring
07.2023 - 08.2023
- Worked specifically as a CCS for individuals with developmental disabilities.
- Used LTSS software system to keep track of clients and their upcoming deadlines for PCP meetings, quarterly monitoring, and all clientele information.
- Used LTSS to submit activity notes to DDA to confirm fee of service for clients.
SENIOR COUNSELOR
Hearts and Homes for Youth
Rockville
08.2022 - 06.2023
- Supervision of direct care staff.
- Perform all parental care and behavior management functions.
- Active involvement with treatment teams.
- Assist Program Manager in hiring new staff.
- Act as a liaison between Counselors and the Program Manager.
- Act as Program Manager in his/her absence, conducting interview/intakes.
- Oversee case management functions and maintain continuity in the program.
- Perform delegated administrative duties.
MSW STUDENT INTERN
Housing Up
Washington
11.2022 - 05.2023
- Assist in case management duties such as performing home visits, developing budgeting skills with clients, and maintaining payment of rental portions.
- Conducting intake sessions with new clients.
- Connecting clients to outside resources, such as food, employment, health services, child care, etc.
STAFF MEMBER
EGG (Youth Theology Institute Summer Program)
Daytona Beach
07.2020 - 07.2022
- Assisted camp participants with discovery of God given talents (singing, dance, poetry, art).
- Advocated the importance of higher education and HBCU institutions.
- Communicated with participants about faith in God and the importance of building a relationship with Christ.
- Served in the form of the role as a camp counselor, conflict mediation between participants, and 24-hour watch duty over participants.
MSW Student Intern
Next Step Treatment Center
Hyattsville
08.2021 - 05.2022
- Explore the skills, knowledge, and values of the social work competencies within direct practice.
- Conduct individual counseling sessions with clients.
- Conduct intake and assessment procedures for new clients.
- Research DSM-5 mood disorders and mental health issues.
- Assist the supervisor with group sessions and planning.
CHAPLAIN ASSISTANT
Advent Health
Daytona Beach
08.2018 - 05.2019
- Assist the hospital chaplains with spiritual advisement for hospital patients.
- Participated in spiritual devotional exercises.
- Acquired information on hospital policies and the role of administering pastoral care.
INTERN (CORNERSTONE FELLOWS INTERNSHIP)
Sen. Bill Nelson
Washington
06.2018 - 08.2018
- Assisted the Health Care committee staff by conducting research on health care initiatives for Doula services.
- Assisted researchers to conduct investigations and literature reviews to facilitate understanding of neglected initiatives worldwide.
- Communicated with clients during business meetings and took detailed notes to transcribe for distribution to the entire department.
Education
Master Degree - Social Work, Mental Health Concentration
Howard University
Washington, D.C05.2024
Bachelor of Arts - Religion and Philosophy, Christian Ministry
Bethune-Cookman University
Daytona Beach, FL05.2020
Skills
- Case management
- Counseling
- Research
- Program management
- Client relations
- Conflict resolution
- Advocacy
- Patient engagement
- Care plan development
- Telehealth coordination
- Team leadership
Websites
Timeline
Behavioral Health Care Manager
Ennoble Care Inc.
05.2025 - 07.2025
STUDENT SUCCESS COORDINATOR
JSSA
07.2024 - 04.2025
PROGRAM ASSISTANT
Sidwell Friends School
09.2023 - 06.2024
CASE MANAGER
Optimal Health Care Inc
07.2023 - 08.2023
MSW STUDENT INTERN
Housing Up
11.2022 - 05.2023
SENIOR COUNSELOR
Hearts and Homes for Youth
08.2022 - 06.2023
MSW Student Intern
Next Step Treatment Center
08.2021 - 05.2022
STAFF MEMBER
EGG (Youth Theology Institute Summer Program)
07.2020 - 07.2022
CHAPLAIN ASSISTANT
Advent Health
08.2018 - 05.2019
INTERN (CORNERSTONE FELLOWS INTERNSHIP)
Sen. Bill Nelson
06.2018 - 08.2018
Master Degree - Social Work, Mental Health Concentration
Howard University
Bachelor of Arts - Religion and Philosophy, Christian Ministry
Bethune-Cookman University
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