Hanna Meltzer
Santa Clarita,CA
Summary
Experienced Behavioral Health Care Manager with background in delivering patient-centered care while managing a clinical team of behavior therapists. Most recent experience is working in a managed care organization, incorporating member/patient centered care and ensuring quality assurance in the delivery of applied behavior analysis (ABA therapy) across Commercial and Medicaid populations. Strengths include strong clinical knowledge, efficient management of health services, and effective communication skills. Past and current roles have resulted in improved patient outcomes, streamlined processes, and enhanced team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Behavioral Health Care Manager
Blue Cross Blue Shield MN
Santa Clarita, CA
02.2020 - Current
- Served as a Subject Matter Expert (SME) in Applied Behavior Analysis (ABA) therapy for a 5-year tenure, supporting families with children diagnosed with Autism Spectrum Disorder (ASD).
- Provided comprehensive case management and utilization management services, ensuring clinically appropriate, evidence-based ABA treatment.
- Earned the Certified Case Manager (CCM) credential to enhance quality of care and coordination.
- Collaborated with medical directors, behavioral health professionals, and the Special Investigations Unit to ensure treatment integrity and prevent fraud, waste, and abuse.
- Actively contributed to the development of autism-related programming in partnership with product owners.
- Consistently met and exceeded key performance indicators (KPIs) related to case load management, service delivery timelines, and member outcomes.
- Drove initiatives that promoted quality improvement and aligned with organizational and regulatory standards.
Managing Behavior Analyst
Autism Spectrum Therapies
Los Angeles, USA
01.2015 - Current
- Oversee a caseload for 10 behavior technicians and advanced behavior technicians with 20+ cumulative clients
- Manage 3 Master’s level staff and their caseload with 35+ cumulative clients
- Supervise bi-weekly field visits to ensure quality delivery of behavior programs and provide strong communication with families to resolve pertinent issues
- Direct monthly behavioral strategy training sessions that enhance clinical competency on an individual and group basis
- Exhibit fluent report-writing and review written behavior programs and progress reports
- Communicate effectively with funding sources
- Collaborate with multi-disciplinary providers such as physicians, speech therapists, occupational therapists, psychologists, psychiatrists and teachers to develop effective, comprehensive treatment plans individualized to client needs
- Conduct Functional Behavior Assessments in the home and school setting, utilizing assessment measure tools such as VBMAPP, Vineland-3, and AFLS
- Participate in monthly clinical team meetings with colleagues for case review and research article review
Behavior Interventionist
McRory Pediatric Services
Los Angeles, USA
01.2012 - 01.2015
- Implemented Discrete Trial Teaching (DTT), Natural Environment Teaching (NET), and Picture Exchange Communication System (PECS) in an intensive therapeutic clinical setting, collaborating with other team members that included speech, occupational, and physical therapists
- Provided direct therapy by using the principles of Applied Behavior Analysis, administering assessment measures and implementing behavior intervention plans in the clinical and home setting
Activity Facilitator
Saugus Unified School District
Los Angeles, USA
01.2008 - 01.2012
- Coordinated an after-school program with school-aged children
Education
Master of Education - Applied Behavior Analysis
UC Cincinnati
01.2015
Skills
Board Certified Behavior Analyst (BCBA)
Background in Clinical and Leadership
Certified Case Manager (CCM)
Medical Policy Adherence
Utilization Management
Special Investigation Unit- Fraud, Waste and Abuse review and prevention
Certification
- Board Certified Behavior Analyst, 1-17-25253
- Masters in Education with an emphasis in Applied Behavior Analysis (M.Ed.)
- Bachelor of Arts in Psychology
- Certified Case Manager (CCM)
Industries
- Applied Behavior Analysis
- Managed Care Organization
- Health Insurance
- Child Development
- Behavioral Health
Degrees
M.Ed., Applied Behavior Analysis, UC Cincinnati, 05/01/15
Timeline
Behavioral Health Care Manager
Blue Cross Blue Shield MN
02.2020 - Current
Managing Behavior Analyst
Autism Spectrum Therapies
01.2015 - Current
Behavior Interventionist
McRory Pediatric Services
01.2012 - 01.2015
Activity Facilitator
Saugus Unified School District
01.2008 - 01.2012
Master of Education - Applied Behavior Analysis
UC Cincinnati