Anya Tillett
Scotch Plains,NJ
Summary
Psychology undergraduate at Kean University with a strong passion for understanding human behavior and fostering connections. Committed to continuous learning and personal growth, pursuing challenging responsibilities. Experience in customer-facing roles has cultivated adaptability, organizational skills, and comfort in diverse environments. Seeking opportunities to further develop skills, gain meaningful experience, and contribute positively to team dynamics.
Overview
1
1
Certification
3
3
years of professional experience
Work History
HOSTESS
DI BRUWRY (4.5-STAR RESTAURANT)
BELIZE CITY
08.2024 - 05.2026
- Greeted guests and helped seat parties while managing reservations and walk-ins in high-volume upscale dining setting.
- Worked with front-of-house staff to keep service flowing and support faster table turnover.
- Resolved guest questions, special requests, and minor concerns with professional communication to support satisfaction.
- Selected music playlists and TV programming to improve restaurant atmosphere and guest experience.
RECEPTIONIST
PRINCESS CASINO
BELIZE CITY
01.2023 - 07.2024
- Greeted and assisted guests in fast-paced casino and hospitality environment, enhancing visitor experience for local and international guests.
- Managed multiple front-desk tasks, including sign-ups, inquiries, and guest assistance, maintaining operational flow during peak periods.
- Responded to guest inquiries about services, promotions, and events, resolving concerns to ensure positive customer experience.
- Registered new customers, created membership profiles, and issued membership cards, ensuring accurate data entry and compliance with internal procedures.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ05-2028
Associates of Arts - Psychology
Saint John's Junior College (SJCJC)
Belize City06-2025
Skills
- Front-Desk Operations
- Customer Service
- Guest Relations
- Verbal and written communication
- Conflict Resolution
- Reservation management
- Multitasking
- Time Management
- Organizational Skills
- Organizational techniques
- Problem-Solving
Certification
Psychological First Aid (PFA)
Johns Hopkins University | Coursera | 2026
Timeline
HOSTESS
DI BRUWRY (4.5-STAR RESTAURANT)
08.2024 - 05.2026
RECEPTIONIST
PRINCESS CASINO
01.2023 - 07.2024
Bachelor of Arts - Psychology
Kean University
Associates of Arts - Psychology
Saint John's Junior College (SJCJC)