An'yah Love
Mandeville,LA
Summary
Detail-oriented and highly organized individual with a strong background in customer service and compliance in fast-paced environments. Skilled in maintaining accurate records, adhering to strict safety and health regulations, and delivering exceptional service to both staff and guests. Currently pursuing an Associate Degree in Computer Information Technology with a focus on programming and systems analysis. Eager to embark on a professional journey in the preferred career path.
Overview
1
1
year of professional experience
Work History
Housekeeping aide
Marriott Courtyard
Covington, LA
11.2024 - Current
• Maintained detailed records of inventory and cleaning schedules
• Ensured compliance with hotel safety, cleanliness, and sanitation standards in guest rooms and common areas.
• Assisted guests with requests, providing excellent customer service and addressing concerns promptly.
• Collaborated with the front desk and maintenance teams to report and resolve room issues efficiently.
Housekeeping aide
Heritage Manor of Mandeville
Mandeville, LA
05.2024 - 07.2024
• Followed strict dietary and health regulations to ensure compliance with healthcare standards and patient needs.
• Maintained accurate records of patient meal preferences, dietary restrictions, and allergies.
• Assisted in preparing and delivering meals to patients in a timely and organized manner.
• Worked closely with the kitchen and nursing staff to ensure proper meal planning and nutritional guidelines were followed.
• Ensured cleanliness and sanitation of food service areas, including utensils and equipment.
• Provided excellent customer service to patients by addressing meal-related concerns and preferences.
• Assisted in monitoring and restocking inventory of food supplies and materials.
Education
Associate Of Applied Science - computer information technology
Delgado Community College
New Orleans, LASkills
Customer Service: Guest relations, addressing concerns, clear communication, conflict resolution
Compliance & Safety: Adhering to health regulations, following standard operating procedures, maintaining confidentiality
Communication: Written and verbal communication, team collaboration, staff training
Time Management: Efficient task prioritization, meeting deadlines, multitasking
Attention to Detail: Spotting errors, maintaining accurate records, quality control
Problem-Solving: Addressing issues proactively, finding solutions in high-pressure situations
Food Service Knowledge: Dietary guidelines, meal preparation, sanitation standards, food safety
Teamwork & Collaboration: Working with cross-functional teams, assisting colleagues and guests
Timeline
Housekeeping aide
Marriott Courtyard
11.2024 - Current
Housekeeping aide
Heritage Manor of Mandeville
05.2024 - 07.2024
Associate Of Applied Science - computer information technology
Delgado Community College