Anyely Melendez
Kyle,TX
Summary
Dynamic Seller Support Associate with proven expertise in CRM software and exceptional customer service skills. At AT&T Mobility, I enhanced support procedures and streamlined seller problem resolution, significantly improving customer satisfaction. Skilled in teamwork and collaboration, I excel in fast-paced environments, delivering detailed and efficient assistance to sellers.
Overview
2
2
years of professional experience
Work History
Seller Support Associate
AT&T Mobility
04.2023 - 12.2023
- Teamed up with diverse functional groups to tackle seller problems and streamline support procedures.
- Provided seller support on refunds, posted feedback and policy changes.
- Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
Data Collection Officer
Daikin
12.2021 - 04.2023
- Presented findings from collected data in clear, concise reports for management review and decision-making purposes.
- Developed customized questionnaires and surveys for targeted data gathering efforts.
- Collaborated with team members to design and implement data collection strategies, resulting in comprehensive datasets.
- Identified potential issues within collected datasets and proactively worked to resolve them, minimizing the impact on project timelines and deliverables.
Education
High School Diploma -
Houston Community College
Houston, TXSkills
- CRM software
- Email management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Seller Support Associate
AT&T Mobility
04.2023 - 12.2023
Data Collection Officer
Daikin
12.2021 - 04.2023
High School Diploma -
Houston Community College