Anyia Glaze
San Antonio,TX
Summary
I am an enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. I also am a friendly Lead Cashier, experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Last, but not least, I am resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.
Overview
4
4
years of professional experience
Work History
Sales Representative
Terra Kai Organics
San Antonio, TX
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
Server
Texas Roadhouse
San Antonio, TX
10.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cashier Team Lead
Ulta Beauty Inc.
San Antonio, TX
03.2023 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained outstanding credit card sales in the District.
- Successfully mentored excellent protegees who also then excelled in credit card sales and data capture.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Beauty Advisor
Ulta Beauty Inc.
San Antonio, TX
08.2022 - 03.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Server
Olive Garden
San Antonio, TX
10.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Retail Sales Associate
Kohl's
San Antonio, TX
11.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed Amazon returns and packaged and organized alphabetically items.
Education
Bachelor of Arts - Business Administration
Northwest Vista College
San Antonio, TX12.2027
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales Presentations
- Complex Problem-Solving
- Customer Needs Assessment
Timeline
Sales Representative
Terra Kai Organics
02.2024 - Current
Server
Texas Roadhouse
10.2023 - 12.2023
Cashier Team Lead
Ulta Beauty Inc.
03.2023 - 10.2023
Beauty Advisor
Ulta Beauty Inc.
08.2022 - 03.2023
Server
Olive Garden
10.2021 - 06.2022
Retail Sales Associate
Kohl's
11.2020 - 01.2021
Bachelor of Arts - Business Administration
Northwest Vista College