Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anyiah Copeland

HISTORIC NEW CASTLE (NEW CASTLE COUNTY), DE 19720,Delaware

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Care Coordinator

Staffing Solutions
NEW CASTLE, DE
08.2022 - Current
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Scheduled appointments for clients with appropriate medical specialists.
  • Conducted initial assessments and evaluations of patient's needs.

Claims Adjuster

GM Financial
NEW CASTLE , DE
12.2017 - 08.2022
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Investigated claims, conducted field audits, determined losses and reported findings.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.

Customer Service Representative

Randstad
NEWARK, DE
05.2013 - 11.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Care Associate

Robert Half
NEWARK, DE
09.2010 - 04.2013
  • Resolved customer issues in a timely manner.
  • Followed up with customers to ensure satisfaction with resolution.
  • Generated reports to track customer interactions and feedback.
  • Trained new Customer Care Associates on policies and procedures .
  • Educated customers about the features and benefits of products.

Education

CERTIFICATION - Medical Assisting

Dawn Career Institute
Wilmington, DE
02-2012

High School Diploma -

WILLIAM PENN HIGH
NEW CASTLE DE
06-2010

CERTIFICATION - MEDICAL BILLING AND CODING

DeVry University
Villa Park, IL

Skills

  • Multidisciplinary Team Collaboration
  • Progress Monitoring
  • Database Coordination
  • Documentation Proficiency
  • Patient Scheduling
  • Payment Collection
  • Medical Terminology
  • Medical Billing
  • Data Entry
  • Paperwork Processing
  • Appointment Scheduling
  • Filing
  • Team Development
  • Order Processing
  • Workers' Compensation Claims
  • Property Claims
  • Property Adjusting
  • Policy Investigations

Accomplishments

  • DEANS LIST

Timeline

Care Coordinator

Staffing Solutions
08.2022 - Current

Claims Adjuster

GM Financial
12.2017 - 08.2022

Customer Service Representative

Randstad
05.2013 - 11.2017

Customer Care Associate

Robert Half
09.2010 - 04.2013

CERTIFICATION - Medical Assisting

Dawn Career Institute

High School Diploma -

WILLIAM PENN HIGH

CERTIFICATION - MEDICAL BILLING AND CODING

DeVry University

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Anyiah Copeland