Anyla Blackmon
Birmingham,AL
Summary
Responsible and detail-oriented individual with customer service experience in a fast-paced environment. Strong communication and organizational skills, with the ability to assist diverse individuals while maintaining a calm and welcoming atmosphere. Quick learner with a dependable work ethic, eager to contribute to an efficient and positive library environment.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Restaurant Hostess
Ferus Artisan Ales
Trussville, Alabama
03.2025 - Current
- Greeted and welcomed guests upon arrival at the brewery.
- Managed guest reservations and seating arrangements effectively.
- Provided menus and shared information about craft beers and food pairings.
- Assisted in maintaining a clean and organized dining area.
- Handled guest inquiries and resolved concerns promptly.
- Collaborated with team members to enhance customer experience.
- Monitored dining flow to optimize seating efficiency during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
Restaurant Hostess
Half Shell Oyster House
Trussville, Alabama
06.2024 - 03.2025
- Greeted and welcomed guests upon arrival at the brewery.
- Managed guest reservations and seating arrangements effectively.
- Provided menus and shared information about craft beers and food pairings.
- Assisted in maintaining a clean and organized dining area.
- Coordinated with kitchen staff to ensure timely service for guests.
- Handled guest inquiries and resolved concerns promptly.
- Collaborated with team members to enhance customer experience.
- Monitored dining flow to optimize seating efficiency during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
Banks Academy
Birmingham, ALSome College (No Degree) - Nursing
Jefferson State Community College
Birmingham, AL 08.2025 -
Skills
- Guest relations
- Reservation management
- Food and beverage knowledge
- Customer services
- Communication skills
- Problem solving
- Multitasking abilities
- Organizational skills
- Active listening
- Positive attitude
- Cash handling
- POS system operations
- Friendly demeanor
- Assertiveness
Timeline
Some College (No Degree) - Nursing
Jefferson State Community College
08.2025 -
Restaurant Hostess
Ferus Artisan Ales
03.2025 - Current
Restaurant Hostess
Half Shell Oyster House
06.2024 - 03.2025
Banks Academy