Anysia Alvarez
Hanford,CA
Summary
Proven leader and effective communicator, I excelled as a Crew Member Team Leader at SUBWAY, enhancing team performance and customer satisfaction through meticulous attention to detail and proactive service improvements. Skilled in cash management and POS systems, I fostered a collaborative environment, significantly reducing discrepancies and mentoring staff to elevate service standards.
Overview
1
1
year of professional experience
Work History
Crew Member Team Leader
SUBWAY
07.2023 - Current
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints
- Opener/closer
- POS
- Customer Service
Education
Psychology
West Hills College
Lemoore, CAHigh School Diploma - Basic
Hanford High West
Hanford, CA06.2024
Skills
- Team Player
- Customer Service
- Cash Register POS
- Lead
Timeline
Crew Member Team Leader
SUBWAY
07.2023 - Current
Psychology
West Hills College
High School Diploma - Basic
Hanford High West