Anyssa Johnson
Little Rock,AR
Summary
Dedicated professional with extensive experience in dispatch operations and customer service. Recognized for quick decision-making and prioritizing calls to ensure timely responses. Committed to fostering positive relationships and achieving high levels of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Lead Dispatcher
Roto-Rooter Plumbing & Water Cleanup
Little Rock, AR
03.2024 - Current
- Supervised dispatch operations, ensuring timely response to service requests.
- Coordinated field technicians' schedules to optimize workflow and improve customer service efficiency.
- Implemented process improvements, enhancing communication between dispatch and field teams.
- Trained new dispatch staff on operational procedures and software systems for effective task management.
- Managed conflict resolution between customers and technicians, promoting positive outcomes and satisfaction levels.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Customer Service Representative
Wawa
Downingtown, PA
05.2023 - 01.2024
- Assisted customers with inquiries and problem resolution to enhance satisfaction.
- Processed transactions efficiently using point-of-sale (POS) systems.
- Maintained cleanliness and organization of service areas to ensure a welcoming environment.
- Collaborated with team members to streamline service operations during peak hours.
- Processed customer transactions accurately and efficiently at point-of-sale.
Education
High School Diploma -
Coatesville Area Senior Highschool
Coatesville, PASkills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Cash counting
- Cash handling
Accomplishments
- Promoted to Lead Dispatcher, orchestrating daily routing and logistics for a field team of 20+ plumbers and 4 water mitigation technicians across a multi-state territory, including Arkansas, Oklahoma, Tennessee, and Mississippi.
- Established a culture of high accountability and transparency while training CSRs, delivering honest, constructive feedback to drive performance while maintaining an approachable, supportive environment.
Timeline
Lead Dispatcher
Roto-Rooter Plumbing & Water Cleanup
03.2024 - Current
Customer Service Representative
Wawa
05.2023 - 01.2024
High School Diploma -
Coatesville Area Senior Highschool