Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anyssa Nelson

Phoenix,AZ

Summary

Reliable and experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Motivated worker that is determined to improve skills and gain knowledge. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker. Achieves clients needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.

Overview

10
10
years of professional experience

Work History

Concession Stand Worker

Salsa Del Sol
03.2014 - 10.2014
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Consistently provided friendly service to promote better customer engagement.

Receptionist

Supercool Heating And Cooling
05.2018 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.

General Manager

Supercool Heating And Cooling
05.2020 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

Arizona Tattoo Academy
Scottsdale, AZ
2023

Arizona Piercing Academy
Scottsdale, AZ
2023

Global Health And Sustainability - Social, Biological, And Health Sciences

Arizona State University
Tempe, AZ
05.2019

Skills

  • Customer Retention
  • Account Management
  • Staff Supervision
  • Schedule Management
  • Deadline-Oriented
  • Staff Motivation
  • Team Player
  • Administrative Skills

Timeline

General Manager

Supercool Heating And Cooling
05.2020 - Current

Receptionist

Supercool Heating And Cooling
05.2018 - 05.2020

Concession Stand Worker

Salsa Del Sol
03.2014 - 10.2014

Arizona Tattoo Academy

Arizona Piercing Academy

Global Health And Sustainability - Social, Biological, And Health Sciences

Arizona State University
Anyssa Nelson